Albanian approach on service level agreement within facility management based in european standardsAliaj, Anjola (Avtor) Temeljotov Salaj, Alenka (Mentor) facility managementservice level agreementperformancefood catering serviceshospitalsmaintenance serviceresidential areaTiranaAlbania[A. Aliaj]20152017-12-15 13:37:35Diplomsko delo/naloga2584UDK: 005:332.2(496.5)(043.2)COBISS_ID: 1024649329sl