20.500.12556/ReVIS-13204 Vpliv medosebnih odnosov v timu na kakovost zdravstvene obravnave The impact in interpersonal relationships in the team on the quality of health care Izhodišča: Medosebni odnosi v timu in z njimi povezana kakovostna komunikacija lahko vplivajo na kakovost obravnave pacientov. Nekakovostni in slabi medosebni odnosi nemalokrat vodijo v konflikte, stres zaposlenih in slabšo kakovost oskrbe. Namen raziskave je bil preučiti vpliv medosebnih odnosov v timu na kakovost zdravstvene obravnave v izbrani kliniki, ki ostaja neimenovana. Metoda: Izvedena je bila kvantitativna raziskava z metodo spletnega anketiranja. V raziskavi je sodelovalo 91 zaposlenih v zdravstveni negi. Podatke smo zbirali s pomočjo strukturiranega vprašalnika in jih analizirali s statističnim programom IBM SPSS. Analiza je zajemala opisno statistiko, Pearsonov koeficient povezanosti ter regresijske metode. Rezultati: Rezultati kažejo, da kakovostni medosebni odnosi in dobra komunikacija v timu ter z vodjo pozitivno vplivajo na kakovost obravnave pacientov. Izpostavljeni so bili nekateri negativni dejavniki, in sicer preobremenjenost zaposlenih, pomanjkanje kadra ter neenake možnosti izobraževanja med zaposlenimi, kar škodi medosebnim odnosom in komunikaciji v timu. Razprava: Raziskava potrjuje pomen medosebnih odnosov ter komunikacije v timu za kakovostno obravnavo. Ukrepi, kot so krepitev vodenja, izboljšanje komunikacije, ustvarjanje spodbudnega in varnega delovnega okolja, so ključni za večje zadovoljstvo zaposlenih in kvalitetno oskrbo končnih uporabnikov, pacientov. Za celostno razumevanje problematike predlagamo nadaljnje raziskave na širšem vzorcu zaposlenih. Starting points: Interpersonal relationships within healthcare teams and the quality of communication are factors that can affect patient care quality significantly. Poor interpersonal relationships frequently lead to conflicts, employee stress, and diminished quality of care. This research aimed to examine how team interpersonal relationships impact healthcare quality in a clinical setting that will for the purpose of the research remain unidentified. Method: A quantitative study was conducted using an online survey method. The research included 91 nursing staff participants. Data were collected by means of a structured questionnaire and analysis was performed using IBM SPSS statistical software. Descriptive statistics, Pearson correlation coefficients, and regression methods were employed for the data analysis. Results: The findings indicate that high-quality interpersonal relationships and effective communication both within the team and with management positively influence perceived patient care quality. The study identified several negative factors, including staff overload, personnel shortages, and unequal educational opportunities among employees – all of which impact interpersonal dynamics and communication within the team. Discussion: This study confirms the significance of interpersonal relationships and communication within the team for quality healthcare delivery. Interventions such as leadership enhancement, communication improvement, and the development of supportive and safe working environments are essential for increasing employee satisfaction and ensuring quality care for patients as end users. For a more comprehensive understanding of this issue, further research with a broader employee sample is recommended. Medosebni odnosi komunikacija tim zadovoljstvo zaposlenih zdravstvena nega pacient kakovost zdravstvene obravnave. Interpersonal relationships communication team dynamics employee satisfaction healthcare patient healthcare quality true false false Slovenski jezik Angleški jezik Magistrsko delo/naloga 2026-02-19 19:55:34 2026-02-19 19:55:34 2026-02-25 13:04:31 0000-00-00 00:00:00 2026 0 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 24892 268772867 MAG_Zadrgal_Klara_2026.pdf MAG_Zadrgal_Klara_2026.pdf 1 EEEB9D5DF99F99EFAB0042983DC32990 b44e71b550abbf1e4425d68d19dcfa5b718236581952a50f01c28b6daa8bc463 931b8093-0dc4-11f1-9c9d-001a4af901a5 https://revis.openscience.si/Dokument.php?lang=slv&id=15663 Univerza v Novem mestu - Fakulteta za zdravstvene vede 0 0 0