Alternativno reševanje sporov na področju zavarovalniške dejavnosti
Diplomska naloga je osredotočena na analizo alternativnega reševanja sporov na področju zavarovalniške dejavnosti. Zavarovalniški spori so posebnizato, ker izvirajo večinoma iz zavarovalne pogodbe. Zavarovalniceimajonamreč interes, da spore rešijona čim hitrejši, miren in zaupen način ter nadaljujejoposlovna razmerja s strankami kot zavarovalci. Obenem pa so zavarovalnice po zakonu zavezane zagotoviti postopke izvensodnega reševanja sporov za stranke kot potrošnike. Ker gre v zavarovalniški dejavnosti velikokrattudiza spore vezane na odškodnino, pa imajo podoben interes tudi zavarovanci, da dobijo izplačilo. Zavarovalna pogodba je sicer ena izmed bolj kompliciranih pogodb obligacijskega prava, zato je potrebna pojasnitev tudi bistvenih institutov zavarovalnega prava. Nepoznavanje vsebin zavarovalnih pogodb in dejavnosti je namreč lahko tudi razlog, ki privede do sporov. Diplomska naloga,ob presoji in primerjavi s sodnim postopkom reševanja sporov zastopa stališče, da so oblike alternativnega reševanja sporov, kot so predvsem arbitraža, ki je najbolj podobna postopkom pred sodišči in se konča z meritorno odločbo, pa tudi mediacija, kot posredovalni organ ter institut varuha dobrih poslovnih običajev v zavarovalništvu, za primere kršitev etičnega kodeksa in dobrih poslovnih običajev zavarovalnic, primerni načini za razreševanje zavarovalniških sporov. Pomembno jih je le uporabiti na pravilen način in s pravo obliko glede na naravo spora.
The thesis research focuses on the analysis of alternative settlement of disputes in the field of insurance business. Insurance disputes are special because they originate mainly from an insurance contract. Insurance companies have an interest in resolving disputes in the fastest, peaceful and confidential way and continuing their business relationships with clients as policyholders. At the same time, insurance companies are obliged by law to ensure the procedures for out-of-court settlement of disputes for customers as consumers. Since the insurance business is also often related to disputes related to compensation, there is a similar interest among insured persons to receive a payment. The insurance contract is one of the most complicated contracts of obligatory law, therefore it is necessary to clarify the essential institutes of insurance law. Lack of knowledge in content of insurance contracts and activities, can also be a reason for disputes. Based on the assessment and comparison between court procedures and alternative forms resolutions, the thesis presents alternative settlement of disputes such as arbitration, which is similar to court proceedings and ends with merits decisions, as well as mediation with mediation technique as the Ombudsman in the field of insurance, for cases of violation of the code of ethics and good business practicesof insurance companies, appropriate ways to resolve insurance disputes. It is important to use such techniques in the right way and format according to the nature of dispute.
zavarovalništvo
alternativno reševanje sporov
zavarovalni spori
arbitraža
Zavarovalno pravo
true
false
[U. Star]
Ljubljana
Slovenski jezik
Slovenski jezik
Diplomsko delo/naloga
2018-07-26 08:32:11
2018-07-26 08:32:12
2018-07-27 03:00:35
2018
Dipl. delo 1. stopnje bolonjskega študija;
VIII, 61 str.
347.764:347.919.1(043.2)
2053159606
RAZ_Star_Urska_i2018.pdf
RAZ_Star_Urska_i2018.pdf
Nova Univerza - Evropska pravna fakulteta