20.500.12556/ReVIS-7757 Sistem kakovosti na Zdravstvenem inšpektoratu RS (analiza modela ISO 9001 in primerjava s CAF) magistrsko delo Magistrska naloga obravnava kakovost na Zdravstvenem inšpektoratu Republike Slovenije (ZIRS). Kakovost, učinkovitost, uspešnost in odličnost, ki so bile prvotno v domeni zasebnega sektorja, že nekaj desetletij neustavljivo pronicajo v javno upravo in s tem tudi v državno upravo. ZIRS ima že od leta 2007 vpeljan sistem kakovosti po zahtevah standarda ISO 9001, oziroma od leta 2015 SIST ISO 9001:2015. Sistem je vsako leto potrjen in certificiran s strani certifikacijske hiše. Trend v državni upravi je uporaba modela kakovosti CAF, ki je bil razvit za javni sektor in mu od predstavitve leta 2000, sledi že več tisoč uporabnikov. V magistrskem delu smo se spraševali ali naj Zdravstveni inšpektorat sledi trendu ter opusti sistem ISO in prevzame model CAF. Ugotovili smo, da obstoječega sistema nebi bilo smiselno opuščati, saj je zelo dobro zastavljen. Potrebuje pa obstoječi sistem posodobitev, optimizacijo in dopolnitev z vidika zahtev delovanja javne uprave. Model CAF bi dobro zapolnil vrzeli ter omogočil boljšo vključenost zaposlenih, lažjo primerljivost z drugimi organi državne uprave in popeljal ZIRS na pot v odličnost. Naloga je predvsem v pomoč vodstvu pri odločitvah o nadaljnjih korakih v zvezi s kakovostjo na ZIRS. The Master's thesis discusses quality at the Health Inspectorate of the Republic of Slovenia (HIRS). For the past decades, quality, efficiency, successfulness and excellence, which were initially the domain of the private sector, are continuously penetrating into the public administration and thus into the state administration. Since 2007, HIRS has an implemented and annually verified quality system according to the requirements of the standard ISO 9001 and since 2015 according to the standard SIST ISO 9001:2015. The state administration typically uses the CAF model, which has been developed for the private sector and has several thousand users since its presentation in 2000. In the Master's thesis, we wondered, if HIRS should follow this trend and drop the ISO system for the CAF model. We found that it would not be reasonable to drop the existing system, since it is very well set. However, the existing system is in need of upgrades, optimization and updates in terms of requirements for the operations of the public administration. The CAF model would be an excellent choice to fill the gaps and allow greater inclusion of employees, simplify the comparison with other bodies of the state organization and lead HIRS on a path to excellence. The thesis is of particular ZIRS ISO 9001:20015 CAF kakovost zadovoljstvo zaposlenih true false false [L. Mesarič] Slovenski jezik Angleški jezik Magistrsko delo/naloga 2021-06-17 11:40:13 2021-06-17 11:40:15 2024-06-12 16:56:15 0000-00-00 00:00:00 2020 0 Kranj 2020 Kranj Mag. delo 2. stopnje bolonjskega študija; VII, 104 str. 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 351.773(043.2) 67274499 Nova Univerza - Fakulteta za državne in evropske študije 0 0 0