20.500.12556/ReVIS-13974 POMEN DELEGIRANJA NALOG ZA KAKOVOSTNO DELOVANJE ZDRAVSTVENE ORGANIZACIJE THE IMPORTANCE OF TASK DELEGATION FOR THE EFFECTIVE FUNCTIONING OF AN HEALTH CARE ORGANIZATION Teoretična izhodišča: Teoretični del diplomske naloge obravnava povezavo med delegiranjem in kakovostjo delovanja zdravstvenih organizacij. Delegiranje je opredeljeno kot proces, pri katerem vodja prenese določene naloge na člane ekipe, pri čemer ohrani odgovornost za končni rezultat. Poudarjen je pomen delegiranja kot orodja za učinkovito razporeditev dela, racionalno rabo kadrovskih virov ter izboljšanje varnosti in kakovosti oskrbe pacientov. Teoretični okvir vključuje opredelitev organizacijske strukture javnih zdravstvenih institucij v Sloveniji, pomen kompetenčnega pristopa, komunikacije in vodenja ter mednarodne standarde kakovosti (ISO 9001, EFQM, ZZKZ). Delegiranje je obravnavano kot ključni element kulture kakovosti in učinkovitega timskega dela. Namen raziskave je ugotoviti povezavo med delegiranjem in kakovostjo delovanja organizacije. Metodologija: Raziskava temelji na kvalitativnem pristopu z uporabo deskriptivne metode dela. Podatki so bili zbrani s pomočjo polstrukturiranih intervjujev, izvedenih s šestimi zdravstvenimi delavci različnih profilov in hierarhičnih ravni, ki se pri svojem delu redno srečujejo z delegiranjem nalog. Instrument je vključeval kombinacijo 10-stopenjske Likertove lestvice in vprašanj odprtega tipa, kar je omogočilo pridobitev kvantitativnih in kvalitativnih podatkov. Teoretični del je bil podprt z znanstveno literaturo iz baz PubMed, COBISS in univerzitetnega repozitorija ter s pravnimi akti s področja kakovosti v zdravstvu. Rezultati: Rezultati kažejo, da so intervjuvanci dobro seznanjeni s standardi kakovosti (povprečna ocena 8/10) in da delegiranje pozitivno vpliva na kakovost zdravstvene oskrbe (8,7/10). Delegiranje je povezano z nižjo stopnjo stresa pri delu, medtem ko večje število članov ekipe in kompleksnejše naloge povečujejo odgovornost vodij. Udeleženci so izpostavili, da jasno razdeljene naloge izboljšajo pretočnost dela, zmanjšajo število napak in omogočajo, da se zaposleni osredotočijo na naloge, ki ustrezajo njihovim kompetencam. Med najpogostejšimi ovirami so navedli pomanjkanje komunikacije, nezadostno usposobljenost in strah pred izgubo nadzora. Razprava: Analiza potrjuje, da učinkovito delegiranje pozitivno vpliva na počutje zaposlenih, zmanjšuje izgorelost in prispeva k višji kakovosti zdravstvene oskrbe. Ključna vloga vodij je v usklajevanju dela, nadzoru nad izvedbo in ohranjanju odgovornosti za rezultate tima. Delegiranje je učinkovito le, če je podprto s standardiziranimi postopki, jasnimi komunikacijskimi kanali in stalnim izobraževanjem. Raziskava poudarja potrebo po oblikovanju organizacijske kulture zaupanja, sistematičnih protokolov in podpornih mehanizmov za preprečevanje preobremenjenosti vodij. S tem delegiranje postane temelj za dolgoročno izboljšanje učinkovitosti in kakovosti zdravstvenih organizacij. Theoretical framework: The theoretical part of the thesis explores the relationship between delegation and the quality of performance in healthcare organisations. Delegation is defined as a process in which a leader transfers specific tasks to team members while retaining responsibility for the final outcome. It is emphasised as a managerial tool that enables efficient work distribution, rational use of human resources, and improved safety and quality of patient care. The theoretical framework includes the definition of organisational structures in Slovenian public healthcare institutions, the importance of competence-based approaches, communication and leadership, as well as international quality standards (ISO 9001, EFQM, ZZKZ). Delegation is presented as a key element of a quality-oriented culture and effective teamwork. The purpose of the research is to determine the relationship between delegation and the quality of organisational performance. Methodology: The study was conducted using a qualitative, descriptive research design. Data were collected through semi-structured interviews with six healthcare professionals from different professional profiles and hierarchical levels who regularly engage in delegation in their daily work. The instrument combined a 10-point Likert scale and open-ended questions, allowing for the collection of both quantitative and qualitative data. The theoretical background was supported by scientific literature retrieved from databases such as PubMed, COBISS, and the University repository, as well as by relevant legislation in the field of healthcare quality. Results: The findings indicate that participants are well acquainted with quality standards (average score 8/10) and that delegation has a positive impact on the quality of healthcare provision (8.7/10). Delegation was associated with lower levels of work-related stress, while a larger team size and greater task complexity increased leaders’ responsibility. Clear task allocation improved workflow, reduced errors, and enabled employees to focus on tasks corresponding to their competences. The most frequently identified barriers included poor communication, insufficient training, and fear of losing control. Discussion: The analysis confirms that effective delegation positively influences employee well-being, reduces burnout, and contributes to higher-quality healthcare provision. Leaders play a key role in coordinating work, supervising implementation, and maintaining accountability for team outcomes. Delegation is effective only when supported by standardised procedures, clear communication channels, and continuous education. The study highlights the need to foster an organisational culture based on trust, systematic delegation protocols, and supportive mechanisms to prevent leadership overload. Consequently, delegation represents a foundation for the long-term improvement of efficiency and quality in healthcare organisations. delegiranje zdravstvena organizacija kakovost oskrbe vodenje timsko delo delegation healthcare organisation quality of care leadership teamwork true false false Slovenski jezik Angleški jezik Diplomsko delo/naloga 2026-06-03 09:16:36 2026-06-03 09:16:36 2026-06-04 03:14:20 0000-00-00 00:00:00 2026 0 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 1970-01-01 25023 4316$$tinkara_strmole.pdf 4316$$tinkara_strmole.pdf 1 EFCA3EBA9E77FC3D71E9F9D2456C594C 94fd3f341f1420213197be7fa3f89eb7ce48d7e962d0949cc44eb0b5309d49bb 28620347-5f1c-11f1-9215-001a4af901a5 https://revis.openscience.si/Dokument.php?lang=slv&id=16940 Univerza v Novem mestu - Fakulteta za zdravstvene vede 0 0 0