Pozitivna verbalna komunikacija in njen vpliv na medosebne odnose v organizaciji
Pozitivna verbalna komunikacija je dobrodošla v vseh družbah oziroma v kulturi, saj ima
velik vpliv na medosebne odnose in posledično na poslovanje družbe ali podjetja. Pogosto
pa je zapostavljena, saj vodstvo ne prepozna njenega pomena ali pa se tako pozitivni
verbalni komunikaciji kot produktivnosti ljudi ne posveti dovolj. Glavni namen
magistrske naloge je ugotoviti, kakšno vlogo ima pozitivna verbalna komunikacija pri
medosebnih odnosih med zaposlenimi v organizacijah, ki so jih prevzeli tuji investitorji.
V empiričnem delu naloga prikazuje potek komunikacije med zaposlenimi in vodstvom
ter probleme, ki nastajajo pri komuniciranju zaposlenih. Po večini se opažajo težave
zaradi slabega razumevanja informacij in pomanjkljivega posredovanja navodil za
opravilo nalog. Tuji vodilni kader uporablja svoj materni ali angleški jezik za
posredovanje informacij oziroma navodil za delo, kar zaposlenim povzroča
nerazumevanje in nepravilno interpretacijo komunikacije. Po večini pa so zaposleni
zadovoljni z zdajšnjim vodstvom; opaziti je večjo prisotnost pozitivne verbalne
komunikacije na vseh področjih. V zaključku naloge so predstavljeni rezultati raziskave-odnos ljudi do izvajanja pozitivne verbalne komunikacije in kako jo razumejo.
Pomembne ugotovitve te raziskave so predvsem potrditev, da pozitivna komunikacija
definitivno izboljša zadovoljstvo zaposlenih; a kljub temu, še vedno ostaja v
organizacijah, ki so jih prevzeli tuji investitorji, zadovoljstvo na delovnih mestih daleč od
pričakovanega.
Positive verbal communication is welcome in all societies or culture, because it has a
great impact on interpersonal relationships and consequently on the business operations
of organization or company. However, this is often neglected because management of
some societies does not recognize its importance or does not pay enough attention to
positive verbal communication as to productivity itself. The main purpose of the master's
thesis is to determine the role of positive verbal communication on interpersonal
relationships between employees in organizations, from which they were taken over by
foreign investors. In the empirical part, the task shows how communication between
employees and management takes place, and the problems that arise during employee
communication. In most cases, problems are observed due to poor understanding of
information and insufficient provision of information for the task. Foreign management
uses their mother tongue or English to provide information or work instructions, which
causes employees to misunderstand and misinterpret communication. In most cases,
however, employees are satisfied with the current management and there is a greater
presence of positive verbal communication in all areas. In conclusion, the results of the
research are presented, what is the attitude of employees to the implementation of positive
verbal communication and how they understand it and confirmation of the findings that
positive verbal communication improves peoples satisfaction in the society. At the end
of the thesis, the results of the research are presented - people's attitude to the
implementation of positive verbal communication and how they understand it. Important
findings of this research are, above all, confirmation that positive communication
definitely improves employee satisfaction; but nonetheless, in organizations taken over
by foreign investors, satisfaction on the job positions remains far from expected.
pozitivna verbalna komunikacija
medosebni odnosi
tuji investitorji
zaposleni
nerazumevanje informacij
izvajanje nalog
magistrske naloge
true
true
[G. Locatelli]
Nova Gorica
Slovenski jezik
Angleški jezik
Magistrsko delo/naloga
2021-08-13 10:41:59
2021-08-13 10:41:59
2022-02-07 11:35:02
2021
Študijski program Medkulturni menedžment;
68 str., [48] str. pril.
331.1
56493571
RAZ_Locatelli_Gregor_i2021.pdf
RAZ_Locatelli_Gregor_i2021.pdf
Fakulteta za uporabne družbene študije