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Naslov: Čustvena inteligenca in načini soočanja s konflikti med zaposlenimi v socialnovarstvenem zavodu Avtorji: ID Škof, Daniela (Avtor) ID Stepišnik Perdih, Tjaša (Mentor) Več o mentorju... Datoteke: 17186$$Magistrska_naloga_Daniela_Skof_Zakljucen_tehnicni_pregled.pdf (2,44 MB) MD5: FE164379E0B403843B208C140118883D   Jezik: Slovenski jezik Vrsta gradiva: Magistrsko delo/naloga Organizacija: FUDS - Fakulteta za uporabne družbene študije Opis: Konflikti predstavljajo neizogiben del delovnega okolja in lahko pomembno vplivajo na kakovost medosebnih odnosov, delovno klimo ter učinkovitost organizacije. V okoljih z intenzivnimi medosebnimi interakcijami ima pomembno vlogo tudi čustvena inteligenca zaposlenih, ki se nanaša na sposobnost prepoznavanja, razumevanja in uravnavanja lastnih čustev ter čustev drugih ljudi. Namen magistrske naloge je bil raziskati povezanost med stopnjo čustvene inteligence zaposlenih in njihovimi načini soočanja s konflikti med sodelavci v posebnem socialnovarstvenem zavodu. Raziskava je bila izvedena med zaposlenimi v izbranem zavodu s pomočjo spletnega vprašalnika. Za merjenje čustvene inteligence smo uporabili lestvico Wong and Law Emotional Intelligence Scale (WLEIS), za merjenje slogov soočanja s konflikti pa vprašalnik Rahim Organizational Conflict Inventory-II (ROCI-II). V raziskavi je sodelovalo 184 zaposlenih. Rezultati so pokazali relativno visoko raven čustvene inteligence med zaposlenimi. Najvišje so ocenili dimenzijo vrednotenja lastnih čustev, nekoliko nižje pa dimenzijo uravnavanja čustev. Med slogi soočanja s konflikti sta bila najpogosteje izražena sodelovalni in kompromisni slog. Ugotovljena je bila zmerna pozitivna povezanost med čustveno inteligenco in sodelovalnim slogom ter šibkejša povezanost s kompromisnim slogom. Razlike glede na spol in delovno dobo so bile večinoma statistično neznačilne. Ugotovitve raziskave kažejo, da čustvena inteligenca pomembno prispeva k uporabi konstruktivnih načinov reševanja konfliktov ter lahko predstavlja pomemben dejavnik pri razvoju kakovostnih medosebnih odnosov v socialnovarstvenih organizacijah. Ključne besede: čustvena inteligenca, soočanje s konflikti, konflikti na delovnem mestu, medosebni odnosi, socialnovarstveni zavodi, zaposleni Leto izida: 2026 PID: 20.500.12556/ReVIS-14032  Datum objave v ReVIS: 13.06.2026 Število ogledov: 59 Število prenosov: 0 Metapodatki:    Citiraj gradivo Navadno besedilo BibTeX EndNote XML EndNote/Refer RIS ABNT ACM Ref AMA APA Chicago 17th Author-Date Harvard IEEE ISO 690 MLA Vancouver : Kopiraj citat

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Sekundarni jezik

Jezik:	Angleški jezik
Naslov:	Emotional Intelligence and Conflict Management Styles Among Employees in a Social Care Institution
Opis:	Conflicts are an inevitable part of the work environment and can significantly affect the quality of interpersonal relationships, the organizational climate, and overall effectiveness. In settings characterized by intensive interpersonal interactions, employees' emotional intelligence plays an important role, as it refers to the ability to perceive, understand, and regulate one's own emotions as well as the emotions of others. The aim of this master's thesis was to examine the relationship between employees' level of emotional intelligence and their conflict management styles in interactions with colleagues within a special social care institution. The study was conducted among employees of a selected institution using an online questionnaire. Emotional intelligence was measured using the Wong and Law Emotional Intelligence Scale (WLEIS), while conflict management styles were assessed using the Rahim Organizational Conflict Inventory-II (ROCI-II). A total of 184 employees participated in the study. The results indicated a relatively high level of emotional intelligence among employees. The highest scores were observed in the dimension of self-emotion appraisal, while emotion regulation was rated somewhat lower. Among conflict management styles, the most frequently used were the integrating and compromising styles. A moderate positive correlation was found between emotional intelligence and the integrating style, while a weaker correlation was observed with the compromising style. Differences with respect to gender and length of work experience were mostly not statistically significant. The findings suggest that emotional intelligence plays an important role in promoting constructive approaches to conflict resolution and may represent a key factor in the development of high-quality interpersonal relationships within social care organizations.
Ključne besede:	emotional intelligence, conflict management, workplace conflict, interpersonal relationships, social care institutions, employees

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