| Title: | Vpliv kakovosti bančnih storitev na zadovoljstvo in zvestobo uporabnikov generacije Y : magistrska naloga |
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| Authors: | ID Bogataj, Mateja (Author)
ID Šuster Erjavec, Hana (Mentor) More about this mentor...  |
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| Files: |  RAZ_Bogataj_Mateja_i2017.pdf (1,06 MB)
MD5: 95D4646204FD6669C8BE95BEBEA1D267
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| Language: | Slovenian |
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| Work type: | Master's thesis/paper |
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| Typology: | 2.09 - Master's Thesis |
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| Organization: | FKPV - Faculty of Commercial and Business Sciences
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| Keywords: | bančne storitve, kakovost storitev, zadovoljstvo, merjenje, zvestoba, generacija Y, SERVQUAL, magistrsko delo |
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| Place of publishing: | Celje |
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| Place of performance: | Celje |
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| Publisher: | [M. Bogataj] |
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| Year of publishing: | 2017 |
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| Year of performance: | 2017 |
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| Number of pages: | 108 f., 13 f. pril. |
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| PID: | 20.500.12556/ReVIS-1856 |
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| COBISS.SI-ID: | 513658940 |
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| UDC: | 339.162.3-051:336.71(043.2) |
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| Note: | Mag. delo bolonjskega študijskega programa;
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| Publication date in ReVIS: | 14.09.2017 |
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| Views: | 4948 |
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| Downloads: | 196 |
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| Metadata: |    |
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