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Title: Vpliv modela odličnosti družbeno odgovornega menedžmenta na poslovno uspešnost : doktorska disertacija Authors: ID Peršič, Anton (Author) ID Markič, Mirko (Mentor) More about this mentor... Files: RAZ_Persic_Anton_i2014.pdf (3,68 MB) MD5: 1CA02E46CD1B5E7CCD9712D464453D1D   Language: Slovenian Work type: Doctoral dissertation Typology: 2.08 - Doctoral Dissertation Organization: FOŠ - Faculty of Organisation Studies Novo mesto Abstract: Raziskovalno vprašanje (RV): Z raziskavo smo preveril i k ateri standardi menedžmenta kakovosti in model a odličnosti vpliv ajo na dejavnike družbene odgovornosti , k ako njihov o poznavanje vpliva na izboljševanje izidov poslovanja, na večji ugled, na dolgoročni razvoj in rast organizacije v družbenem okolju , kakšen vpliv ima pri tem intelektualni kapital organizacije in k a kšen bi lahko bil priporočljiv model družbeno odgovornega ravnanja organizacije pri uresničevanju celovitosti in soodvisnosti družbene odgovornosti za srednje - velike in velike gospodarske družbe na področjih izvajanja tržnih storitev . Namen: Namen raziskave je bil teoretično raziskati razsežnosti družbene odgovornosti in z njo povezane standarde menedžmenta kakovosti in modela odličnosti, ugotoviti vpliv izbranih poslovnih modelov menedžment a na uresničevanje družbeno odgovornega ravnanja ter izpolnjevanja poslanstva in vizije ter smotrov in ciljev za dolgoro čno rast in razvoj organizacije. V okviru raziskave smo analizirali 3 9 2 bibliografskih enot strokovne literature in virov s področja družbene odgovornosti, integracije standardov menedžmenta , modela odličnosti EFQM in modela učeče se organizacije ter vpliva intelektualnega kapitala na poslovno uspešnost organizacije . Temeljni namen doktorsk e disertacije je bil na osnovi izidov iz raziskave zasnovati izvirni M odel odličnosti družbeno odgovornega menedžmenta organizacij na področjih izvajanja tržnih storitev . Metoda: Za dosego ciljev raziskave smo uporabili metod o deskripcije, metod o povzemanja, metod o komparacij e ter metod o analize in modeliranja. V raziskavo smo vključ ili cenzus 759 registriranih srednje - velikih in velikih organizacij na področjih tržnih storitev v Republiki Sloveniji % po standardni klasifikaciji dejavnosti ( SKD 2008 ) so to dejavnost i z oznako od % D % do % N % . Za pridobivanje podatkov in informacij smo z orodjem Fluid Surveys izdelali v prašalnik , ki smo ga v elektronski obliki posredova li predstavnikom vrš nega men edžmenta v raziskavo vključenih organizacij. Izidi iz raziskave so bili statistično obdelani s programskim orodjem SPSS. Za preverjanje in potrjevanje povezav med neodvisno in izbranimi odvisnimi spremenljivkami smo uporabili modeliranje z izračunom vplivov in kovariranja med spremenljivkami , ki predstavlja j o formalno konstrukcijo modela za pojasnjevanje, uprav ljanje in napovedovanje pojava . Rezultat i : R azisk ovalni vprašalnik je v celoti izpolnilo 1 36 povabljenih anketirancev iz organizacij vseh identificiranih p odročij dejavnosti tržnih storitev v Sloveniji (panoge od % D % do % N % po SKD 2008) . Glede na o blikov ane hipoteze raziskovanja s mo potrdil i , da poznavanje in implementacija standardov menedžmenta kakovosti in model a odličnosti, določanje poslanstva in vizije ter smotrov in ci ljev menedžmenta , sistematično izvajanje aktivnosti poročanja o doseženih izidih družbene odgovornosti, vključevanje motiviranih zaposlenih v procese dela in še posebej spoštovanje smernic družbeno odgovornega ravnanja , pomembno vpliva jo za uspešnost poslo vanja organizacij v družbenem okolju. Na osnovi statistične obdelave izidov i z raziskave ter izvedenega modeliranja izbranih dejavnikov menedžmenta , smo oblikovali izvir n i M odel odličnosti družbeno odgovornega menedžmenta organizacij ( ESRM % S ) , ki vključuje načela VKEN (vrednote, kultura, etika in norme ) ter celovitost i in soodvisnost i dru žbene odgovornosti za trajnostni razvoj organizacije. Organizacija: Izidi iz raziskave bodo im eli vpliv n a menedžerje organizacij , predvsem s p repoznavanje m priložnosti za nenehno izboljševanje poslovno - organizacijskega sistema odličnosti menedžmenta in oblik komunikacije znotraj organizacije in do družbenega okolja , z upoštevanjem gradnikov družbene odgovornosti po smernicah standarda ISO 26000. Z izidi raziskave je bil p repoznan v pliv na integracijo izbranih standardov menedžmenta kakovosti in model a odličnosti in pričakovani učinki trajnega izboljševanja. To pa so lažje in celovito uresničevanje poslanstva in vizije ter smotrov in ciljev organizacije , i z boljševanje izidov poslovanja z neposrednim v pliv om na izboljševanje zadovoljstva vseh udeležencev organizacije ( npr. lastnikov, menedžmenta, zaposlenih, odjemalcev,dobaviteljev, lokalne skupnosti, države, regije in sveta ), za vse pa spoštovanje VKEN pos lovnega sodelovanja v družbenem okolju. Družba: Raziskava ima neposreden vpliv tudi na odgovorno vključevanje organizacij v družbeno okolje % prepoznavanje priložnosti za aktivno sodelovanje v družbenih akcijah ravnanja do naravnega okolja, sponzoriranja in doniranja sredstev skupinam in društvom v družbenem okolju. P repoznan je pomen r azvoj a kulture v komuniciranju , razvoj a človekovih pravic, spoštovanja etičnih načel, soodvisnosti bivanja , sodelovanja in varovanja naravnega okolja ter nasploh uveljavljan ja gradnikov družbene odgovornosti v širšem družbenem okolju. Izidi raziskave potrjujejo, da organizacije s takšnim modelom odličnosti družbeno odgovornega menedžmenta , k j er so integrirani izbrani standardi menedžment a kakovosti in odličnosti, dosegajo bol jše izide poslovanja, so usmerjene v trajnostni razvoj poslovanja in varovanja naravnega okolja, so tudi bolj odgovorne do svojih odjemalcev, do motiviranja in spodbujanja inovativnega delovanja zaposlenih ter do razvoja širšega družbenega okolja. Originalnost: Izvirna vrednost raziskave so pridob ljeni novi pogledi , znanja in informacije o konkretnem vplivu razsežnosti m odela družbeno odgovornega menedžmenta organizacij na iz boljševanje poslovne uspešnosti ter analiz a povezave m ed družbeno odgovornim ravnanjem in družbeno odgovornim poročanjem k ot izhodišče trajnostnega razvoja organizacij. Na osnovi izidov iz raziskave smo oblikovali in potrdili izvirni Model odličnosti družbeno odgovornega menedžment a ( ESRM % S ) značilen za srednje - velik e in velik e organizacij e na področjih izvajanja tržnih storitev , s katerim lahko v organizacij ah bolj uspešn o uresničujejo poslanstvo in vizijo ter smotre in cilje ter dolgoročno dosega jo odlične izide posl ovanja , z upoštevanjem celovitosti in soodvisnosti delovanja in načel VKEN v družbenem okolju. Omejitve /nadaljnje raziskovanje : V raziskavo s m o vključili le srednje - velike in velike organizacije na podr očjih izvajanja tržnih storitev . Sodelovale so praviloma bol j uspešne organizacije oz. bolj družbeno odgovorne , ki tudi imajo velik vpliv na družbeni proizvod, na poznavanje in integracijo standardov menedžmenta kakovosti in model a odličnosti. Omejitev raziskave je bila tudi v tem, da so v anketi praviloma sodelovali predstavniki vršnega menedžmenta organizacij (po ZGD uprave) z več znanja, odgovornosti in boljšega poznavanja standardov menedžmenta. V oblikovani izvirni M odel odličnosti družbeno odgovornega menedžmenta organizacij smo vključili standarde men edžmenta kakovosti, model odličnosti EFQM in model učeče se organizacije , kot splošno najbolj uporabljen e model e za pristop k integraciji poslovno - organizacijskih sistemov menedžmenta . Dejavnike družbeno odgovornega ravnanja organizacij smo vezali na načel a in gradnike družbene odgovornosti po smernicah standarda ISO 26000. Nadaljn j e možno sti raziskovanja se lahko pojavljajo na druge go s podarske dejavnosti ( npr. industrij a ) , na področjih ne pridobitnih storitvenih dejavnosti ( npr. v šolstvu , zdravstv u , sociali, javn i uprav i ipd. ), tudi v mikro in majhn ih organizacij ah ter na integracij i še drugih poslovno - organizacijskih standardov , orodij in modelov menedžmenta organizacije. Keywords: družbena odgovornost, kakovost, menedžment, modeliranje, odličnost, organizacije, raziskave, tržne storitve, disertacije Place of publishing: Novo mesto Place of performance: Novo mesto Publisher: [A. Peršič] Year of publishing: 2014 Year of performance: 2014 Number of pages: XI, 226 str., [51] str. pril. PID: 20.500.12556/ReVIS-7867  COBISS.SI-ID: 2048235778  UDC: 005.6(043.3) Note: Nasl. na ov.: Doktorska disertacija študijski program tretje stopnje; Publication date in ReVIS: 23.07.2021 Views: 1697 Downloads: 95 Metadata:    Cite this work Plain text BibTeX EndNote XML EndNote/Refer RIS ABNT ACM Ref AMA APA Chicago 17th Author-Date Harvard IEEE ISO 690 MLA Vancouver : Copy citation

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Language:	English
Abstract:	Research Question (RQ): The purpose of this study was to establish how certain quality management and excellence model standards impact specific factors of social responsibility, how their understanding affects the development and growth of an organisation within a social environment, including the influence of intellectual capital, and the possible recommended model of socially responsible behaviour of an organisation in enforcing sustainability and interdependent social responsibility for medium - to - large and large companies engaging in the provision of market services. Purpose: The purpose of this study was to research, in theory, the dimensions of social responsibility including associated quality management and excellence model standards, to establish the impact of selected business management models on the actual realisation of s ocially responsible behaviour and fulfilling the missions, visions, goals and objectives which enable the long - term growth and development of an organisation. In the scope of the study, 39 2 bibliographical units of technical literature and sources were analysed dealing with social responsibility, management standards integration, the EFQM excellence model and the learning organisation model as well as the impact of intellectual capital on th e business success of an organisation. However, the main purpose of the dissertation was to design, based on the study results, an original Excellence in Social Responsibility Management Model for organisations engaging in the provision of market services. Method: Results were obtained using the methods of describing, summarising, comparing, analysing and modelling. The study incorporated a census of 759 registered medium - to - large and large organisations engaging in market services in the Republic of Slove nia. According to the Standard Classification of Activities (SKD 2008), this includes activities labelled %D% through %N%. For the purpose of collecting data and information, Fluid Surveys was used for the elaboration of a questionnaire which was dispatche d electronically to representatives of higher management of the organisations participating in the study. Study results were processed statistically using SPSS. The correlation between independent and dependent variables was verified and confirmed based on the model of impact calculations and covariance between variables which represent the formal structure of the model intended for describing, managing and forecasting the occurrence. Results: The study questionnaire was fully completed by 136 invitees from organisations from every identified marketing services activities area in Slovenia (sectors %D% through %N% according to SKD 2008). According to the established study hypotheses, it was confirmed that the understanding and implementation of quality manage ment and excellence model standards, determining company management mission, vision, goals and objectives, the systematic reporting on attained social responsibility results, integration of motivated employees into work processes and especially the observa nce of guidelines on socially responsible behaviour are all key to the business success of a company within a social environment. Based on the statistical processing of study results and the modelling of selected management factors, we formulated an origin al Excellence in Social Responsibility Management Model for organisations, the (ESRM - S) , which incorporates the principles of VCEN (values, culture, ethics and norms) and the integrity and interdependence of social responsibility for the sustainable growth of an organisation. Organization: The study results will have an effect on organisation managers, especially in the sense of their abilities to recognise opportunities for the sustainable improvement of commercial and organisational excellence of managem ent systems and communication methods within an organisation, as well as towards a social environment, by observing the building blocks of social responsibility in accordance with ISO 26000. The study results proved the impact on the integration of select quality management and excellence model standards as well as the expected effects of sustainable development. These impacts include the simpler and seamless realisation of the organisation%s mission, vision, goals and objectives, improving business results by directly influencing the enhancing of satisfaction of every organisation member (e.g. owners, management, employees, clients, suppliers, the local community, the state, region and the planet), as well as the observance of VCEN principles relating to bu siness cooperation within a social environment. Society: The study also directly affects the socially responsible participation of organisations within a social environment % that is the ability to recognise opportunities for active participation in social environmental campaigns, sponsorship and donations of funds to different groups and associations in a social environment. The importance of the development of a communication culture, the development of human rights, observance of ethical principles , the interdependence of existing, cooperation and protection of the environment, as well as the integration of the building blocks of social responsibility within an extended social environment was identified. Study results confirm that organisations that apply such a model of excellence in social responsibility management, which integrates select quality and excellence management standards, will attain superior business results, are engaged in the sustainable development of business operations and environ ment protection, exhibit more responsibility towards their clients as well as the motivation and encouragement of innovation by employees and the development of the extended social environment. Originality: The originality of the study is reflected in the newly developed perspectives, knowledge and information on the actual impact of the socially responsible organisation management model dimensions on improving the business success, and the analysis of the correlation between socially responsible behaviour and socially responsible reporting as the foundations for the sustainable growth of organisations. Based on the study results, the Excellence in Social Responsibility Management Model (ESRM - S) was designed and approved. The model corresponds to medium - to - large and large organisations in the sector engaging in the provision of market services, aimed at assisting organisations with enforcing their missions, visions, goals and objectives more efficiently and to record excellent business results while simultan eously considering the integrity and interdependence of operation and VCEN principles within a social environment. Limitations /Future Research : The study only included medium - to - large and large organisations dealing with the provision of market services. A s a rule, this primarily included more successful or socially more responsible organisations which greatly impact the domestic product as well as the understanding and integration of quality management and excellence model standards. The study was also res tricted in the sense that questionnaires were primarily filled out by representatives of higher management (management employees) possessing superior knowledge, responsibility and familiarity with management standards. The originally formulated Excellence in Social Responsibility Management Model for organisations incorporates quality management standards, the EFQM quality model and the %learning organisation% model, which are considered the most widely accepted models dealing with the integration of busine ss and organisational management systems. Factors of socially responsible behaviour of organisations are linked with the principles and building blocks of social responsibility according to ISO 26000 guidelines. Further research possibilities could be asso ciated with other commercial activities (e.g. industry) in the field of non - profit service activities (e.g. in education, health care, social services, public administration, etc.), including micro and small organisations as well as the integration of othe r business and organisational standards, tools and models of organisation management.
Keywords:	social responsibility, quality, management, modelling, excellence, organisations, studies, market services, doctoral dissertation

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