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Title:Vpliv spreminjanja organizacijske kulture v javnem sektorju v Sloveniji na odnos zaposlenih do uporabnikov : magistrska naloga študijskega programa druge stopnje
Authors:ID Krajišnik, Tanja (Author)
ID Rek, Mateja (Mentor) More about this mentor... New window
Files:.pdf RAZ_Krajisnik_Tanja_i2018.pdf (1,19 MB)
MD5: FB5A58A7E7AEE92715C74CC7A10BDF03
 
Language:Slovenian
Work type:Master's thesis/paper
Typology:2.09 - Master's Thesis
Organization:FUDS - School of advanced social studies
Abstract:Magistrska naloga obravnava slovenski javni sektor in njegovo transformacijo glede usmerjenosti proti uporabnikom. Skušali smo ugotoviti, koliko, če sploh, se je javni sektor v Sloveniji po osamosvojitvi države in vstopu v Evropsko unijo uspel približati državljanom na področju bolj prijaznega, kakovostnejšega in učinkovitejšega nudenja storitev državljanom. Prav tako nas je zanimalo, ali so se v tem času poleg norm delovanja spremenile tudi vrednote, ki vladajo v javnih organizacijah. Tako smo najprej predstavili osnovne pojme, kot so javni sektor, organizacijska kultura ter njena funkcija v okvirih javnega sektorja, zgodovinski razvoj javnega sektorja v Sloveniji, vrednote v slovenskem javnem sektorju ter kakovost in usmerjenost le-tega k uporabnikom. Pri tem smo si pomagali s strokovno literaturo s teh področij ter drugimi viri, ki obravnavajo omenjeno problematiko. V empiričnem delu naloge so predstavljeni rezultati kvalitativne raziskave, ki smo jo opravili med desetimi vodilnimi zaposlenimi v organizacijah javnega sektorja, kot so center za socialno delo, bolnišnica, zavod za zaposlovanje, socialno-varstvena organizacija, geodetska uprava, sodišče, upravna enota, mestna občina, šola in finančni urad. Povzetek ugotovitev smo predstavili v zaključku, kjer smo podali tudi nekaj lastnih razmišljanj o tej problematiki.
Keywords:javni sektor, organizacijska kultura, vrednote, usmerjenost k uporabniku, kakovost storitev, Slovenija, magistrske naloge
Place of publishing:Kranj
Place of performance:Kranj
Publisher:[T. Krajišnik]
Year of publishing:2018
Year of performance:2018
Number of pages:65 str., [29] str. pril.
PID:20.500.12556/ReVIS-7949 New window
COBISS.SI-ID:26479107 New window
UDC:331.1
Publication date in ReVIS:27.07.2021
Views:1699
Downloads:103
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Secondary language

Language:English
Abstract:The thesis discusses the Slovenian public sector and its user orientation. We tried to establish how much, if at all, has the Slovenian public sector succeeded in offering kinder, higher-quality and more efficient services to citizens after the Slovenian independence and European Union membership. We also discussed to what extent values and norms have changed in the time of the mentioned public service transformation. Based on publication and other sources discussing this issue, we introduced basic concepts such as the public sector, organizational culture and its function within the public sector, historical development of the public sector in Slovenia, values within the Slovenian public sector and its quality and orientation towards users. The results of our qualitative research among managers in public sector organizations, such as social work centres, hospitals, employment services, social care organisations, geodesy offices, the court of justice, city administration, municipality offices, school and financial administration offices, are represented in the empirical part of this thesis. Finally, we made a comparison of the collected data, and made an abstract of all findings, as well as adding our reflection about the topic.


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