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1. Ugotavljanje zaznane kakovosti paketnih storitev velikih uporabnikov Pošte Slovenije Davorin Hovnik, 2017 Found in: osebi Keywords: poštne storitve, kakovost, merjenje kakovosti, paketne storitve, model SERVQUAL, magistrsko delo Published: 21.04.2017; Views: 3963; Downloads: 169 Fulltext (1,48 MB)

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