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1. Ugotavljanje zaznane kakovosti paketnih storitev velikih uporabnikov Pošte Slovenije Davorin Hovnik, 2017 Found in: ključnih besedah Keywords: poštne storitve, kakovost, merjenje kakovosti, paketne storitve, model SERVQUAL, magistrsko delo Published: 21.04.2017; Views: 3632; Downloads: 160 Fulltext (1,48 MB)

2. Vpliv kakovosti bančnih storitev na zadovoljstvo in zvestobo uporabnikov generacije Y Mateja Bogataj, 2017 Found in: ključnih besedah Keywords: bančne storitve, kakovost storitev, zadovoljstvo, merjenje, zvestoba, generacija Y, SERVQUAL, magistrsko delo Published: 14.09.2017; Views: 2825; Downloads: 165 Fulltext (1,06 MB)

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