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1. Analiza zanesljivosti ocenjevanja zadovoljstva in tveganja v poslovanju z odjemalci : magistrska naloga Nevenka Lorenčak, 2014, master's thesis Keywords: upravljanje odnosov, upravljanje odnosov z odjemalci, ocenjevalni listi, zadovoljstvo odjemalcev, tveganje, zanesljivost merjenja, veljavnost merjenja, CRM Published in ReVIS: 05.01.2021; Views: 2216; Downloads: 57 Full text (1,43 MB)

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