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1. Ugotavljanje zaznane kakovosti paketnih storitev velikih uporabnikov Pošte Slovenije : magistrska naloga Davorin Hovnik, 2017, master's thesis Keywords: poštne storitve, kakovost, merjenje kakovosti, paketne storitve, model SERVQUAL, magistrsko delo Published in ReVIS: 21.04.2017; Views: 4803; Downloads: 184 Full text (1,48 MB)

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