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1. Uporaba komunikacijskega navodila v klicnem centru X : diplomska naloga Nataša Pezdir, 2017, undergraduate thesis Keywords: poslovno komuniciranje, telefonsko komuniciranje, asertivno komuniciranje, klicni centri, stranke, diplomsko delo Published in ReVIS: 27.02.2017; Views: 5533; Downloads: 222 Full text (2,19 MB)

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