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Title: Zadovoljstvo zaposlenih ob implementaciji sistema vodenja kakovosti na primarni ravni zdravstvene dejavnosti Authors: ID Kocjan, Mateja (Author) ID Zupančič, Vesna (Mentor) More about this mentor... Files: RAZ_Kocjan_Mateja_i2024.pdf (2,02 MB) MD5: F31317A58A5D412BB0B6C337A8389F8F   Language: Slovenian Work type: Master's thesis/paper Typology: 2.09 - Master's Thesis Organization: UNM FZV - University of Novo mesto - Faculty of Health Sciences Abstract: Izhodišča: Implementacija celovitega upravljanja kakovosti zahteva proaktivnost za uresničevanje vrednot celovitega upravljanja kakovosti, kot je izvedba ustreznega ukrepa na ustrezen način, kot tudi vzdrževanje uspešnosti nalog v potrebnem obsegu. Več rezultatov raziskav je poročalo, da celovito vodenje kakovosti pozitivno vpliva na uspešnost zdravstvenih ustanov, kar kaže, da je večja verjetnost, da bodo zdravstvene ustanove z implementiranimi sistemi kakovosti sodelovale v praksah celovitega upravljanja kakovosti v nasprotju z zdravstvenimi ustanovami, ki nimajo implementiranih sistemov kakovosti. Metode: Magistrska naloga je temeljila na pregledu literature in kvantitativni metodi dela. V namen raziskovanja je bila uporabljena kvantitativna metoda zbiranja podatkov, kot instrument je bila uporabljena anketa, s pomočjo katere je bilo ugotovljeno, kakšno je zadovoljstvo zaposlenih ob implementaciji sistema vodenja kakovosti na primarni ravni zdravstvene dejavnosti. Populacija v raziskavi so bili zaposleni v izbrani zdravstveni organizaciji, katerim je bil posredovan anketni vprašalnik (kvotno vzorčenje). Anketa je bila pripravljena v spletnem orodju 1ka in je bila po predhodnem soglasju izbrane zdravstvene organizacije razposlana na službene elektronske naslove zaposlenih v izbrani zdravstveni organizaciji. Rezultat ankete so bili preneseni v program SPSS, s pomočjo katerega so bili analizirani s statističnimi testi. Rezultati so prikazali grafično in tabelarno. Rezultati: V raziskavi je sodelovalo 76 oseb. Zaposleni, ki so sodelovali v raziskavi, so zadovoljstvo z implementacijo sistema vodenja kakovosti na primarni ravni zdravstvene dejavnosti ocenili s povprečno oceno 3,48, na petstopenjski lestvici, kar ne odraža pretiranega zadovoljstva. Anketiranci so glede na rezultate raziskave najbolj zadovoljni z dejavnikom okolja pri implementaciji sistema vodenja kakovosti. Demografski dejavniki glede na rezultate raziskave ne vplivajo na zadovoljstvo zaposlenih z implementacijo sistema vodenja kakovosti na primarni ravni zdravstvene dejavnosti. Razprava: Raziskava zagotavlja pomembne informacije o dejavnikih, ki vplivajo na uspešnost implementacije in zadovoljstvom zaposlenih z njo. Magistrska naloga poleg samih sistemov kakovosti predstavlja dejavnike in ovire za uspeh implementacije sistemov vodenja kakovosti, ki bodo vodilnim omogočil, da usmerjajo svoja prizadevanja, čas in sredstva za doseganje najboljšega rezultata. Glede na rezultate raziskave ugotavljamo tudi, da bi morali vodje in oblikovalci politik kakovosti v zdravstvenih ustanovah več pozornosti nameniti ključni vlogi najvišjega vodstva ter zaposlenih in osebja v fazah uvajanja, izvajanja in uspeha sistemov vodenja kakovosti. Keywords: primarno zdravstvo, zdravstveni dom, sistemi vodenja kakovosti, implementacija, zadovoljstvo zaposlenih. Year of publishing: 2024 PID: 20.500.12556/ReVIS-10392  COBISS.SI-ID: 189135107  Publication date in ReVIS: 13.03.2024 Views: 654 Downloads: 48 Metadata:    Cite this work Plain text BibTeX EndNote XML EndNote/Refer RIS ABNT ACM Ref AMA APA Chicago 17th Author-Date Harvard IEEE ISO 690 MLA Vancouver : Copy citation

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Secondary language

Language:	English
Title:	Staff satisfaction with the implementation of a quality management system at primary care level
Abstract:	Introduction: The implementation of comprehensive quality management requires proactivity in fulfilling the values of comprehensive quality management, such as implementing appropriate measures in the right way, as well as maintaining the performance of tasks to the necessary extent. Several research studies have reported that comprehensive quality management has a positive impact on the performance of healthcare institutions, indicating that healthcare institutions with implemented quality systems are more likely to engage in comprehensive quality management practices compared to those without implemented quality systems. Methods: The master's thesis was based on a literature review and a quantitative research metods. For the purpose of the study, a quantitative data collection method was used, with a survey being the instrument employed to assess employee satisfaction with the implementation of a quality management system in primary healthcare. The population in the study consisted of employees in a selected healthcare organization, to whom a questionnaire was administered (quota samplimg). The survey was prepared using the online tool 1ka and, with prior consent from the chosen hralthcare organization, it was distributed to the official email addresses of the employees in the selected healthcare organization. The survey results were transferred to the SPSS program, where they were analyzed using statistical tests. The results were presented graphically and in tabular form. Results: The study involved 76 individuals. The employees who participated in the study rated their satesfaction with the implementation of a quality managment ystem in primary healthcare with an average score of 3.48 on a five point scale, which does not reflect excessive satisfaction. According to the research resuls, respondents are most satisfied with the environmrntal factors in the implementation of the quality management system. Demographic factors, which are based on the research results, do not have an impact on employees satisfaction with the implementation of a quality management system in primary healthcare. Discussion: The research provides important informations about different factors that influence the success of implementation and employee satisfaction with it. In addition to the quality management systems themselves, the master's thesis presents factors and obstacles tp the success of implementation, which will enable leaders to direct their efforts, resources towards achieving the best results and time. Based on the results, it is also evident that quality leaders and policy makers in healthcare institutions shoul pay more attention to the key ole of management and employees in the phases of implementation, execution, and success of quality management system.
Keywords:	prymary healthcare, health center, quality management systems, implementation, employee satisfaction.

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