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Title:Uporaba IKT za interno komuniciranje v podjetju
Authors:ID Štrekelj, Rebeka (Author)
ID Erjavec, Karmen (Mentor) More about this mentor... New window
Files:.pdf 134$$rebeka_strekelj_uporaba_ikt_za_interno_komuniciranje_v_podjetju_diplomska_naloga_(1).pdf (784,45 KB)
MD5: F1E224F5F31D499E4B97E486101690CF
 
Language:Slovenian
Work type:Bachelor thesis/paper
Organization:UNM FEI - University of Novo mesto - Faculty of Economics and Informatics
Abstract:Učinkovita in pozitivna interna komunikacija ter ustrezna uporaba informacijsko-komunikacijskih orodij (IKT) za podporo interni komunikaciji sta ključnega pomena za zadovoljstvo zaposlenih, kar posledično vpliva na uspešnost delovanja podjetij. Namen diplomske naloge je bil raziskati, katero IKT uporabljajo zaposleni v poslovni stavbi enega izmed večjih slovenskih podjetij, ter oceniti zadovoljstvo z uporabo teh orodij. Raziskava je temeljila na kvantitativnem raziskovalnem pristopu, pri čemer je bil za zbiranje podatkov uporabljen anketni vprašalnik. Za analizo zbranih podatkov je bila izvedena opisna statistika. Povabilo k sodelovanju v raziskavi je bilo posredovano celotnemu kolektivu, na anketo pa so odgovorili 104 zaposleni, kar predstavlja reprezentativen vzorec za izvedbo analize. Rezultati raziskave so pokazali, da večina zaposlenih ocenjuje, da uporaba IKT pomembno prispeva k hitrosti in natančnosti pretoka informacij ter hkrati omogoča učinkovitejše sodelovanje in preprostejši dostop do ključnih podatkov. Med najpogosteje uporabljenimi orodji izstopajo elektronska pošta, intranet, Microsoft Teams in telefon. Nasprotno pa naprednejša orodja, kot so sistemi za upravljanje odnosov s strankami (CRM) in specializirane platforme za sodelovanje, ostajajo manj razširjena. Rezultati raziskave so pokazali, da kljub splošnemu zadovoljstvu anketirancev z obstoječo IKT obstajajo pomembna področja, ki zahtevajo nadaljnje izboljšave. Ključne prioritete vključujejo povečanje hitrosti dostopa do informacij, izboljšanje enostavnosti uporabe ter zagotavljanje večje zanesljivosti delovanja. Poleg tega je večina zaposlenih izpostavila potrebo po intenzivnejši podpori vodstva, zlasti pri spodbujanju uporabe IKT-orodij, organizaciji dodatnih izobraževalnih dejavnosti ter omogočanju aktivnejšega vključevanja zaposlenih v proces odločanja o uvajanju novih tehnoloških rešitev.
Keywords:interno komuniciranje, IKT-orodja, komunikacijski kanali, pretok informacij, zadovoljstvo zaposlenih
Year of publishing:2025
PID:20.500.12556/ReVIS-11501 New window
Publication date in ReVIS:09.03.2025
Views:192
Downloads:0
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Secondary language

Language:English
Title:Utilization of ICT for internal communication in a company
Abstract:Effective and positive internal communication, along with the appropriate use of information and communication tools (ICT) to support internal communication, is crucial for employee satisfaction, which in turn impacts the success of a company's operations. The purpose of this thesis was to investigate which ICT tools are used by employees in the office building of one of the largest Slovenian companies and to assess their satisfaction with the use of these tools. The research was based on a quantitative approach, using a survey questionnaire for data collection. Descriptive statistics were used to analyze the collected data. The invitation to participate in the survey was sent to the entire staff, and 104 employees responded, representing a representative sample for the analysis. The results showed that the majority of employees believe that the use of ICT significantly contributes to improving the speed and accuracy of information flow, as well as enabling more efficient collaboration and easier access to critical data. The most commonly used tools include email, intranet, Microsoft Teams, and telephones. In contrast, more advanced tools such as customer relationship management (CRM) systems and specialized collaboration platforms are less commonly used. Despite the general satisfaction of respondents with the existing ICT tools, the results indicate important areas for further improvement. Key priorities include increasing the speed of information access, improving ease of use, and ensuring greater reliability of the tools. Additionally, most employees highlighted the need for more intensive support from management, particularly in promoting the use of ICT tools, organizing additional training activities, and enabling more active employee involvement in the decision-making process regarding the introduction of new technological solutions.
Keywords:internal communication, ICT tools, communication channels, information flow, employee satisfaction


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