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Naslov: PROFESIONALNA IN TERAPEVTSKA KOMUNIKACIJA V PSIHIATRIČNI ZDRAVSTVENI NEGI Avtorji: ID Denić, George (Avtor) ID Pejić, Munira (Mentor) Več o mentorju... Datoteke: DIP_Denic_George_2026.pdf (1,02 MB) MD5: 409AD4D0B312FB93F79E64002DB1C30B   Jezik: Slovenski jezik Vrsta gradiva: Diplomsko delo/naloga Organizacija: UNM FZV - Univerza v Novem mestu - Fakulteta za zdravstvene vede Opis: Teoretična izhodišča: Profesionalna in terapevtska komunikacija predstavlja temelj kakovostne zdravstvene obravnave v psihiatrični zdravstveni negi, saj pomembno vpliva na vzpostavljanje terapevtskega odnosa, varnost pacientov in zadovoljstvo v procesu zdravljenja. Delo z osebami z duševnimi motnjami poteka v zahtevnem in pogosto nepredvidljivem okolju, kjer imajo medicinske sestre ključno vlogo pri zagotavljanju varnega, podpornega in zaupanja vrednega terapevtskega okolja. Učinkovita komunikacija omogoča boljše razumevanje pacientovih potreb, zmanjšuje nesporazume, preprečuje konflikte in prispeva k večji kakovosti obravnave. Kljub prepoznanemu pomenu komunikacije se v klinični praksi pogosto pojavljajo različne ovire, ki otežujejo njeno dosledno izvajanje. Namen diplomskega dela je raziskati pomen terapevtske in profesionalne komunikacije v psihiatrični zdravstveni negi ter preučiti, kako se učinkovita komunikacija odraža na kakovost obravnave, varnost pacientov in zadovoljstvo v terapevtskem procesu dela. S pomočjo empirične raziskave želimo prispevati k boljšemu razumevanju vloge komunikacije v psihiatrični praksi in izpostaviti področja, kjer so potrebne izboljšave in dodatna strokovna usposabljanja. Metode: V diplomskem delu je bil uporabljen kvantitativni raziskovalni pristop z deskriptivno metodo dela. Podatki so bili zbrani s pomočjo anketnega vprašalnika, ki je bil namenjen zaposlenim v psihiatrični zdravstveni negi. Raziskovalni vzorec je obsegal 102 anketiranca. Zbrani podatki so bili obdelani s pomočjo programa Microsoft Excel in prikazani v obliki tabel in statistike. Raziskava je bila usmerjena v proučevanje pomena profesionalne in terapevtske komunikacije, uporabe komunikacijskih veščin in tehnik ter dejavnikov, ki vplivajo na kakovost komunikacije v psihiatrični zdravstveni negi. Rezultati: Rezultati raziskave so pokazali, da anketiranci pripisujejo velik pomen jasni in razumljivi verbalni komunikaciji ter neverbalni komunikaciji pri delu s pacienti z duševnimi motnjami. Večina udeležencev se strinja, da aktivno poslušanje, empatija in prepoznavanje čustev pacientov pomembno prispevajo h kakovostnejši obravnavi in večji varnosti pacientov. Raziskava je pokazala tudi, da pomanjkanje časa, čustvena izčrpanost in organizacijske ter prostorske omejitve predstavljajo pomembne ovire pri vzpostavljanju kakovostne komunikacije. Anketiranci so izrazili potrebo po dodatnih strokovnih usposabljanjih s področja profesionalne in terapevtske komunikacije ter poudarili pomen timske komunikacije pri zmanjševanju napak in izboljševanju kakovosti dela. Razprava: Ugotovitve potrjujejo, da ima učinkovita profesionalna in terapevtska komunikacija pomemben vpliv na kakovost oskrbe, varnost pacientov in zadovoljstvo v terapevtskem procesu v psihiatrični zdravstveni negi. Komunikacija se izkazuje kot ključni dejavnik pri gradnji zaupanja, zmanjševanju konfliktov in podpori pacientov skozi celoten proces zdravljenja. Rezultati poudarjajo tudi pomen sistematičnega izobraževanja in organizacijske podpore pri razvijanju komunikacijskih kompetenc med medicinskimi sestrami. Visokokakovostna komunikacija prispeva k boljši terapevtski izkušnji za paciente, hkrati pa podpira strokovno in čustveno blaginjo negovalnega osebja. Ključne besede: psihiatrična zdravstvena nega, terapevtska komunikacija, profesionalna komunikacija, varnost pacientov, kakovost obravnave. Ključne besede: psihiatrična zdravstvena nega, terapevtska komunikacija, profesionalna komunikacija, varnost pacientov, kakovost obravnave. Leto izida: 2026 PID: 20.500.12556/ReVIS-13164  Datum objave v ReVIS: 07.02.2026 Število ogledov: 195 Število prenosov: 17 Metapodatki:    Citiraj gradivo Navadno besedilo BibTeX EndNote XML EndNote/Refer RIS ABNT ACM Ref AMA APA Chicago 17th Author-Date Harvard IEEE ISO 690 MLA Vancouver : Kopiraj citat

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Sekundarni jezik

Jezik:	Angleški jezik
Naslov:	PROFESSIONAL AND THERAPEUTIC COMMUNICATION IN PSYCHIATRIC NURSING
Opis:	Theoretichal background:Professional and therapeutic communication represents a fundamental component of quality care in psychiatric nursing, as it significantly influences the establishment of the therapeutic relationship, patient safety, and satisfaction within the treatment process. Working with individuals with mental disorders takes place in a demanding and often unpredictable environment, in which nurses play a key role in providing a safe, supportive, and trustworthy therapeutic setting. Effective communication enables better understanding of patients’ needs, reduces misunderstandings, prevents conflicts, and contributes to higher quality care. Despite its recognized importance, various barriers frequently hinder consistent and effective communication in clinical practice.The purpose of this work is to explore the importance of therapeutic and professional communication in psychiatric nursing care and to examine how effective communication is reflected in the quality of care, patient safety, and satisfaction within the therapeutic process. We aim to contribute to a better understanding of the role of communication in psychiatric practice and to highlight areas where improvements and additional professional training are needed. Methods: A quantitative research approach with a descriptive method was employed in this diploma thesis. Data were collected using a structured questionnaire administered to nursing staff working in psychiatric care. The research sample consisted of 102 respondents. The collected data were analysed using Microsoft Excel and presented through tables and descriptive statistics. The study focused on examining the importance of professional and therapeutic communication, the use of communication skills and techniques, and factors influencing the quality of communication in psychiatric nursing practice. Results: The results showed that respondents attribute great importance to clear and understandable verbal communication as well as to nonverbal communication when working with patients with mental disorders. Most participants agreed that active listening, empathy, and the ability to recognize patients’ emotions significantly contribute to improved quality of care and increased patient safety. The findings also revealed that lack of time, emotional exhaustion, and organizational and environmental constraints represent major barriers to effective communication. Additionally, respondents expressed a strong need for further professional training in the field of professional and therapeutic communication and emphasized the importance of team communication in reducing errors and improving work quality. Discussion: The findings confirm that effective professional and therapeutic communication has a significant impact on the quality of care, patient safety, and satisfaction within the therapeutic process in psychiatric nursing. Communication proves to be a key factor in building trust, reducing conflicts, and supporting patients throughout the treatment process. The results also highlight the importance of systematic education and organizational support in developing communication competencies among nurses. High-quality communication contributes to a better therapeutic experience for patients while simultaneously supporting the professional and emotional well-being of nursing staff. Keywords: psychiatric nursing, therapeutic communication, professional communication, patient safety, quality of care.
Ključne besede:	psychiatric nursing, therapeutic communication, professional communication, patient safety, quality of care.

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