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Title: Model organiziranosti zunanjega izvajanja informatike : doktorska disertacija Authors: ID Brcar, Franc (Author) ID Bukovec, Boris (Mentor) More about this mentor... Files: This document has no files that are freely available to the public. This document may have a physical copy in the library of the organization, check the status via COBISS.  Language: Slovenian Work type: Doctoral dissertation Typology: 2.08 - Doctoral Dissertation Organization: FOŠ - Faculty of Organisation Studies Novo mesto Abstract: Raziskovalno vprašanje (RV): Menedžment mora v organizaciji izkoristiti vse potenciale za povečevanje uspešnosti in učinkovitosti. Zunanje izvajanje informatike % kot del menedžmenta poslovnih procesov % je ena od možnosti za dosego tega cilja. S projektom zunanjega iz vajanja prenesemo ali oddamo del aktivnosti, celotno aktivnost ali pa celo poslovno funkcijo v izvajanje enemu ali več zunanjim izvajalcem oz. dobaviteljem. Po vzpostavitvi te organizacijske spremembe govorimo o procesu zunanjega izvajanja, katerega moramo stalno nadgrajevati in razvijati. Ključni so odnosi med kupcem in dobaviteljem. Pri raziskovanju se bomo omejili na srednje velike in velike slovenske gospodarske družbe. Namen: Namen in cilj raziskave je, da na znanstveni ravni celovito preučimo stanje na področju zunanjega izvajanj a informatike. Ugotoviti želimo ali se bo raven zunanjega iz vajanja v prihodnosti povečeval a ali se bo zmanjševal a ali bo ostal a nespremenjen a . Poleg tega želimo preučiti pomembnost argumentov za zunanje izvajanje in kakšna je pomembnost argumentov proti . Pomembne so tudi razlike na področju zunanjega izvajanja srednje velikih in velikih organizacij. Na podlagi vseh spoznaj raziskave želimo oblikovati model zunanjega izvajanja informatike, ki bo odražal stanje tega področja . Na men raziskave je tudi strokoven prispevek, to so spoznanja, katera bo lahko menedžment takoj uporabil pri sprejemanju odločitev pri svojem delu. Metoda: Izdelali smo vprašalnik. Anketo smo izvedli v 141 srednje velikih in velikih gospodarskih družbah. Za obdelavo podatkov smo uporabili naslednje statistične teste: opisno statistiko, frekvenčno statistiko, Wilcoxonov test za dva vzorca, Wilcoxonov test za parne vzorce, statistiko korelacij, hi - kvadrat test in binarno logistično regresijo. Rezultati: Razvoj Slovenije je nekaj let v zaostanku za razvitim svetom, zato bo pomembnost zunanjega izvajanja informatike za menedžment v naslednjih letih še naraščala. Raven zunanjega izvajanja poslovnih procesov in raven zunanjega izvajanja informatike se bo v naslednj ih letih še povečeval a . Ugotovili smo, da menedžment z niževanje stroškov ne postavlja na prvo mesto med argument e za uvedbo zunanjega izvajanja . Vsi argumenti za uvedbo pa seveda služijo za izboljšanje poslovanja in s tem tudi k celotnemu zniževanju stroškov poslovanja. Pomembna ugotovitev raziskave je tudi, da so srednje velike organizacije na področju zunanjega izvajanja informatike uspešnejše od velikih in da dosegajo višjo raven zunanjega izvajanja. To je posledica njihove večje dovzetnosti za sprejemanje novosti in večje angažiranosti na področju iskanja novih priložnosti. Na koncu raziskave smo izdelali model, ki ponazarja ali se bo raven zunanjega izvajanja v prihodnosti povečal a ali ne in ugotovi li smo, da na to pomembno vplivajo : (1) kakovost; (2) sposobnost dobaviteljev; (3) inovativnost; (4) standardizacija; (5) tveganje in (6) varnost. Ostali argumenti za uvedbo zunanjega izvajanja informatike , kot npr. (1) zniževanje stroškov in (2) skrajšanj e rokov imajo manjši učinek, ki ni statistično značilen. Organizacija: Prispevek raziskave je tudi v aplikativni uporabnosti. Spoznanja o tem, kakšna je pomembnost posameznih aktivnosti informatike za zunanje izvajanje, kakšna je pomembnost argumentov za zunanje izvajanje in proti temu, kaj vpliva na uspešnost in učinkovitost informatike, kakšne spremembe v informatiki so se že zgodile, se dogajajo in se bodo dogajale tudi v prihodnje kot tudi kako pretekle izkušnje vplivajo na nadaljnje zunanje izvajanje lahko menedžerji pri svojem delu takoj uporabijo. Uporaba teh spoznanj bo imela pozitivne posledice na poslovanje organizacij. Družba: Raziskava neposrednega vpliva na družbo ne bo imela, imela pa bo posredni vpliv. Dogajanje v družbi je namreč odvisno tu di od vsake posamezne organizacije. In če bo ta raziskava vplivala samo na eno organizacijo , se bo to odražalo tudi na ravni družbe. T ako lahko na ravni družbe pričakujemo povečanje konkur enčnosti na narodno - gospodarski ravni . Pričakovano je tudi izboljšanje odnosa do okolja. Originalnost: Ta raziskava je prva tovrstna študija v slovenskem prostoru in predstavlja pomemben prispevek k znanosti na tem področju. Prvi smo na primeru slovenskih srednje velikih in velikih gospodarskih družb uporab ili navedene statistične test e i n na izviren način definirali mo del zunanjega izvajanja. Poleg prispevka znanosti je potrebno podariti tudi strokoven aplikativen prispevek. Omejitve/nadaljnje raziskovanje : V raziskavi smo se omejili na slovenski prostor, zajeli smo samo srednje velike in velike organizacije, obravnavali smo zgolj gospodarske družbe in v modelu smo upoštevali le nekatere dejavnike, lahko pa bi bil model seveda bistveno drugače zasnovan. Aktua lnost tega raziskovanja bo v prihodnosti velika. Predlagani model je vsekakor mogoče izboljšati. Poleg tega bi bilo potrebno raziskati tudi druge modele zunanjega izvajanja informatike, npr. na osnovi argumentov proti zunanjemu izvajanju in glede na pretek le negativne izkušnje. Zanimivo bi bilo narediti primerjavo med Slovenijo in med drugimi primerljivimi gospodarstvi. Raziskati bo potrebno tudi obnašanje mikr o in majhnih gospodarskih družb pa tudi organizacije , kot so: vladne, negospodarske, stor itvene, p rostovoljne, samostojne podjetnike itd. Keywords: informatika, zunanje izvajanje, zunanje izvajanje informatike, management, poslovni proces, disertacije Place of publishing: Novo mesto Place of performance: Novo mesto Publisher: [F. Brcar] Year of publishing: 2014 Year of performance: 2014 Number of pages: VII, 210 str., [8] str. pril. PID: 20.500.12556/ReVIS-7870  COBISS.SI-ID: 2048232194  UDC: 005.7:004(043.3) Note: Nasl. na ov.: Doktorska disertacija študijski program tretje stopnje; Publication date in ReVIS: 23.07.2021 Views: 1717 Downloads: 0 Metadata:    Cite this work Plain text BibTeX EndNote XML EndNote/Refer RIS ABNT ACM Ref AMA APA Chicago 17th Author-Date Harvard IEEE ISO 690 MLA Vancouver : Copy citation

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Language:	English
Abstract:	Research Question (RQ): Management in an organization has to take advantage of all potentials to increase efficiency and effectiveness. IT outsourcing % as part of business process management % is one of the opportunities in achieving this goal. Outsourcing can be used to transf er or hire a part of the services or activities, all of the services, or even a business function to be implemented with one or more outsourcing providers or suppliers. After implementing such organizational changes, this is known as the process of outsour cing, which has to be constantly upgraded and developed. The key is in the relation between buyers and suppliers. This research study focuses on mid - sized and large - sized Slovenian commercial companies. Purpose: The purpose and objective of this research study is to scientifically examine the current state in the field of IT outsourcing. In addition, the paper also discusses whether the level of outsourcing in the future will increase, decrease or remain unchanged as well as presents the arguments for and against outsourcing. Important are also the differences in the field of outsourcing with mid - sized and large - sized organizations. Based on all research understandings, a model of IT outsourcing is developed to reflect the current state of the field. The pu rpose of this research is also a professional and applied contribution that can be immediately used by management in their decision - making process. Method: A questionnaire was devel o ped and distributed to 141 mid - sized and large - sized commercial companies . The following statistical tests for analysis were used: descriptive statistics, frequency statistics, Wilcoxon rank - sum test, Wilcoxon signed - rank test, chi - square test and binary logistic regression. Results: The importance of IT outsourcing for manage ment will increase in the next years; namely because, Slovenia%s development is behind by a few years compared to the developed world. The level of knowledge of business process outsourcing and level of IT outsourcing will also continue to increase. The re sults of this study showed that management did not consider cost reduction as the number one argument for outsourcing. All arguments for outsourcing were to better business activities and thus, to the overall reduction in operating costs. An important find ing was also that mid - sized companies performed better in IT outsourcing than large - sized companies and that they achieved a higher level of outsourcing. This is due to their larger susceptibility in adopting novelties and greater commitment in searching f or new opportunities. At the end of the research study, a model was developed that presents whether the level of outsourcing will increase in the future or not. It was determined to have a significant impact on : (1) increasing the quality of IT services ; ( 2) efficiency and effectiveness of suppliers ; (3) increasing IT innovation ; (4) increasing IT standardization ; (5) reduction the risks in IT services and (6) increasing the security of IT services. The other actors for IT outsourcing implementations, for example (1) cost reduction and (2) reducing deadlines for IT services have less of an impact and are not statistically significant. Organization: This research study is also of applied use. Under standing of the importance of individual IT outsourcing acti vities; what are the arguments for and against outsourcing; what affects the effectiveness and efficiency of IT; what changes in IT have already occurred, are occurring and will occur, as well as, how past experiences affect future outsourcing can be used immediately by managers. Using these insights will have a positive impact on an organization%s business. Society: The research study does not have a direct impact on society, but it does indirectly. Societal developments depend on each individual organization. If this research study affects only one organization, this will be reflected at the societal level. At this level, we can expect increased competitiveness at the national - economic level. It is expected also to improve relations towards the environment. Originality: This research study is the first in Slovenia and represents an important contribution in this sci entific field. This is the first such study that uses statistical tests with mid - sized and large - sized commercial companies. Also, a model was created in an original way to define outsourcing. In addition to the scientific contribution, the professional ap plied contribution also has to be emphasized. Limitations/Future Research: The study was limited within the confines of the Slovenian area, only mid - sized and large - sized organizations were included, commercial companies were only targeted, and only a few of the factors were used in the model. The proposed model could have been designed substantially differently. The relevance of this research will have a great impact in the future. The proposed model can certainly be improved. In addition, there is a need to research other models of IT outsourcing, for example, based on arguments against outsourcing and based on previous negative experiences. It would be interesting to compare Slovenia with other comparable economies. It would also be necessary to research the behaviour of micro and small - sized commercial companies, as well as organizations such as: non - commercial, service, voluntary, sole proprietorships, etc.
Keywords:	informatics, outsourcing, IT outsourcing, management, business process

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