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Title:Uporaba psihosocialnih strategij in stres pri pripravi osebe na odvzem krvi
Authors:ID Ivanković, Jasmina (Author)
ID Karajić, Emil (Mentor) More about this mentor... New window
Files:.pdf 4807$$diplomska_naloga_Jasmina_Ivankovic.pdf (1,33 MB)
MD5: C2E83B11FA8A1CB6965F63DCC7BE9D28
 
Language:Slovenian
Work type:Bachelor thesis/paper
Organization:FUDS - School of advanced social studies
Abstract:Namen: Poznavanje in uporaba strategij za uspešno obvladovanje stresa nam lahko zelo olajšata vsakdanje srečevanje z dejavniki, ki nam povzročajo stres, tako na delovnem mestu kot v zasebnem življenju. S primernimi psihosocialnimi strategijami se lahko naučimo učinkovito in hitreje spoprijemati s stresom. Na ta način izboljšamo kvaliteto svojega življenja, prav tako pa imajo pacienti, s katerimi se zaposleni srečajo, bolj pozitivno izkušnjo, ker osebje, ki zna ustrezno reagirati na stresne dogodke, odraža samozavest in nudi občutek varnosti. Metoda: Opravili smo intervju s šestimi udeleženkami, zaposlenimi v diagnostičnem laboratoriju. Intervju je bil polstrukturiranega tipa ter izveden z vsako udeleženko posebej v prostorih diagnostičnega laboratorija v Ljubljani. Z vprašanji smo poskušali izvedeti, kako pogosto se zaposlene na delovnem mestu srečujejo s težavnimi pacienti oziroma pacienti, ki se bojijo odvzema krvi, in ali jim to povzroča stres. Zanimalo nas je, ali poznajo strategije za obvladovanje stresa, katere in kašne so njihove izkušnje z uporabo le-teh na delovnem mestu. Rezultati: Večina udeleženk pozna osnovne strategije za spoprijemanje s stresom. Prav tako večina udeleženk strategij za obvladovanje stresa na delovnem mestu ne uporablja. Poglavitni razlogi za to so pomanjkanje časa, veliko pacientov, premajhen delovni prostor in premalo osebja. Zaključek: Ugotavljamo, da je pomanjkanje časa velik problem, ki ovira zaposlene v diagnostičnem laboratoriju pri nudenju še bolj kakovostne obravnave pacienta. Če bi imele več časa, več prostora, znanja (izobraževanja) in več osebja, bi lažje pomagale pacientu pri spopadanju s strahom pred odvzemom krvi. Lažje bi pristopale k »težavnim« pacientom, kar bi jim omogočalo boljšo komunikacijo in samo obravnavo v laboratoriju.
Keywords:komunikacija, težaven pacient, psihosocialne strategije, strah, odvzem krvi, pomanjkanje časa.
Year of publishing:2023
PID:20.500.12556/ReVIS-9981 New window
Publication date in ReVIS:06.10.2023
Views:884
Downloads:43
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Secondary language

Language:English
Title:Use of psychosocial strategies and stress in preparing a person for blod draw
Abstract:Purpose: Knowing and applying strategies for successful stress management can make it very easy for us to encounter stress-causing factors on a daily basis, both at work and in our private lives. With appropriate psychosocial strategies, we can learn to deal with stress effectively and faster. In this way, we improve the quality of our lives, and also the patients with whom employees encounter a more positive experience, because the staff who know how to react appropriately to stressful events reflects self-confidence and offers a sense of security. Method: We interviewed six participants employed in the diagnostic laboratory. The interview was semi-structured with each participant individually at the premises of the diagnostic laboratory in Ljubljana. With questions, we tried to find out how often employees in the workplace encounter difficult patients or patients who are afraid of blood sampling and whether this causes them stress. We wanted to know if they knew stress management strategies, what and what their experience with using them in the workplace. Results: Most participants are familiar with basic strategies for coping with stress. Also, most participants do not use workplace stress management strategies. The main reasons for this are lack of time, many patients, too little workspace and understaff. Conclusion: We find that lack of time is a major problem that hinders employees of the diagnostic laboratory from offering even better quality treatment of the patient. If they had more time, more space, knowledge (education) and more staff, it would be easier for them to help the patient cope with the fear of blood sampling. It would be easier for them to approach "difficult" patients, which would allow them to communicate better and self-treatment in the laboratory.
Keywords:communication, difficult patient, psychosocial strategies, fear, blood collection, lack of time.


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