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Title: Ugotavljanje zaznane kakovosti paketnih storitev velikih uporabnikov Pošte Slovenije Authors: Hovnik, Davorin (Author) Kodrin, Lidija (Mentor) More about this co-author... Rešl, Gordana (Co-mentor) Language: Slovenian Work type: Master's thesis/paper Tipology: 2.09 - Master's Thesis Organization: FKPV - Faculty of Commercial and Business Sciences Keywords: poštne storitve, kakovost, merjenje kakovosti, paketne storitve, model SERVQUAL, magistrsko delo Year of publishing: 2017 Publisher: [D. Hovnik] Source: Celje COBISS_ID: 513654332  UDC: 658.788:005.336.3(043.2) Note: Mag. delo bolonjskega študijskega programa; Views: 4236 Downloads: 173 Files:  RAZ_Hovnik_Davorin_i2017.pdf (1,48 MB)   Metadata:

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