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Naslov: Vloga vodje in njen vpliv na kakovost dela v timu zdravstvene nege Avtorji: ID Lakić, Suzana (Avtor) ID Brečko, Danijela (Mentor) Več o mentorju... Datoteke: MAG_Lakic_Suzana_2024.pdf (1,99 MB) MD5: 78D3500C0D527762E8197FF5B9FFC3C3   Jezik: Slovenski jezik Vrsta gradiva: Magistrsko delo/naloga Tipologija: 2.09 - Magistrsko delo Organizacija: UNM FZV - Univerza v Novem mestu - Fakulteta za zdravstvene vede Opis: eoretična izhodišča: Vloga vodje v zdravstvu ima pomemben vpliv na kakovost dela znotraj zdravstvenega tima. Vodja vzpostavlja jasna pričakovanja glede kakovosti dela in standardov oskrbe pacientov ter spodbuja kulturo odličnosti, kjer so cenjeni nenehno izboljševanje, učenje in inovacije. Poleg tega vodja gradi zaupanje in sodelovanje med člani tima ter zagotavlja potrebne vire, usposabljanje in podporo za zagotavljanje visokokakovostne nege. Z vzorčenjem primernih vedenj, spodbujanjem učinkovite komunikacije in povratnih informacij ter spremljanjem uspešnosti in kakovostnih meril vodja omogoča reševanje težav, izboljšanje procesov dela in optimizacijo oskrbe pacientov. Skratka, vloga vodje v zdravstvu pomembno prispeva k ustvarjanju okolja, v katerem lahko zdravstveni tim doseže visokokakovostno nego in pozitivne rezultate za paciente. Metoda: Za raziskavo je bila uporabljena kvantitativna metoda zbiranja podatkov, s pomočjo katere smo ugotovili subjektivna stališča udeležencev v raziskavi, ki so pripomogla h končnim ugotovitvam. Metodi raziskovanja sta deskriptivna, s katero smo opisali in interpretirali najpomembnejše pojme s proučevanega področja, ter metoda analize, s katero smo analizirali in razčlenjevali primarne podatke, pridobljene z anonimnim spletnim anketnim vprašalnikom, ki je bil oblikovan na spletni platformi www.1ka.si. Rezultati: Anketni vprašalniki so bili razdeljeni med 450 zdravstvenih delavcev Splošne Bolnišnice Celje. V raziskovalnem delu smo si zastavili 4 raziskovalna vprašanja in 4 hipoteze. Glede na rezultate, ki smo jih pridobili na podlagi odgovorov izpolnjenih anketnih vprašalnikov, smo vse štiri hipoteze potrdili. Analiza podatkov je pokazala, da obstaja statistično značilna povezava med vključenostjo vodje v sestrske predaje službe/raporte in njihovo vodstveno vlogo, kar potrjuje prvo hipotezo. Večina vprašanih (87,8 %) je poročala, da so vodje najpogosteje vključeni v sestrsko predajo službe/raport. Druga hipoteza je bila prav tako potrjena, saj smo ugotovili pozitiven vpliv vključenosti vodje v delo na oddelku na zadovoljstvo zaposlenih. Analiza je pokazala, da je med trditvijo "Vodja je vključen v proces dela na oddelku" in zadovoljstvom zaposlenih obstajala statistično pomembna povezava (Spearmanov koeficient = 0,489, p-vrednost < 0,05), ki je bila pozitivna in srednje močna. Tretja hipoteza je bila potrjena, kar kaže na pozitiven vpliv vključenosti vodje v delovne procese na kakovost opravljenega dela na oddelku. Statistična analiza je pokazala, da je med trditvijo "Vodja je vključen v proces dela na oddelku" in trditvijo "Kako pogosto menite, da vas vodja spodbuja, da vaše delo opravljate kakovostno in strokovno pravilno?" obstajala statistično pomembna povezava (Spearmanov koeficient = 0,495, p-vrednost < 0,05), ki je bila pozitivna in srednje močna. Četrta hipoteza je bila prav tako potrjena, kar kaže na povezanost med boljšimi odnosi med vodjo in zaposlenimi ter boljšim opravljenim delom na oddelku. Anketiranci so se strinjali, da dobri medsebojni odnosi prispevajo k boljši kakovosti zdravstvene nege. Rezultati Wilcoxonovega testa so pokazali statistično pomembno višjo povprečno vrednost (AS = 4,8; Me = 5) od testne vrednosti (4), kar potrjuje pomembnost pozitivnih odnosov za učinkovito delovanje organizacije Povzetek ugotovljenega kaže, da imajo vodje pomembno vlogo v timu zdravstvene nege, saj njihova vključenost v delo na oddelku pozitivno vpliva na zadovoljstvo zaposlenih in kakovost opravljenega dela. Raziskava v Splošni bolnišnici Celje je pokazala, da so zaposleni najbolj zadovoljni z vodjami, ki delujejo empatično, motivacijsko ter pravično. Poleg tega so dobri odnosi med vodjo in zaposlenimi ključni za zagotavljanje boljše kakovosti zdravstvene nege. Pomembnost načel kakovosti je izpostavljena, pri čemer je visoka prioriteta dana kakovostni oskrbi pacientov. Razprava: Vloga vodje v zdravstvu je ključna za zagotavljanje kakovosti oskrbe pacientov in učinkovitega delovanja zdravstvenih organizacij. Analiza rezultatov je pokazala, da so zaposleni v večini primerov izkazali visoko zadovoljstvo s svojimi vodjami glede na različne vidike njihovega vodenja, kot so empatija, motivacija ter pravičnost pri reševanju konfliktov. Poleg tega je bilo ugotovljeno, da večja kot je vključenost vodje v proces dela na oddelku, bolj je povezana z večjo pogostostjo spodbujanja zaposlenih za kakovostno opravljeno delo. Povzetek ugotovljenega kaže, da ima vodja pomembno vlogo v timu zdravstvene nege, saj njena vključenost v delo na oddelku pozitivno vpliva na zadovoljstvo zaposlenih in kakovost opravljenega dela. Raziskava v Splošni bolnišnici Celje je pokazala, da so zaposleni najbolj zadovoljni z vodjami, ki delujejo empatično, motivacijsko ter pravično. Poleg tega so dobri odnosi med vodjo in zaposlenimi ključni za zagotavljanje boljše kakovosti zdravstvene nege. Pomembnost načel kakovosti je izpostavljena, pri čemer je visoka prioriteta dana kakovostni oskrbi pacientov. Ključne besede: vloga vodje v timu zdravstvene nege, kakovost v zdravstveni negi, timsko delo, vodenje, menedžment. Leto izida: 2024 PID: 20.500.12556/ReVIS-10604  COBISS.SI-ID: 199480067  Datum objave v ReVIS: 16.06.2024 Število ogledov: 670 Število prenosov: 61 Metapodatki:    Citiraj gradivo Navadno besedilo BibTeX EndNote XML EndNote/Refer RIS ABNT ACM Ref AMA APA Chicago 17th Author-Date Harvard IEEE ISO 690 MLA Vancouver : Kopiraj citat

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Sekundarni jezik

Jezik:	Angleški jezik
Naslov:	The role of the manager and its influence on the quality of work in the nursing team
Opis:	Introduction: The role of a leader in healthcare has a significant impact on the quality of work within the healthcare team. The leader establishes clear expectations regarding the quality of work and patient care standards and promotes a culture of excellence, where continuous improvement, learning, and innovation are valued. Additionally, the leader builds trust and collaboration among team members and ensures the necessary resources, training, and support for delivering high-quality care. By modeling appropriate behaviors, encouraging effective communication and feedback, and monitoring performance and quality metrics, the leader enables problem-solving, improvement of work processes, and optimization of patient care. In summary, the role of a leader in healthcare significantly contributes to creating an environment where the healthcare team can achieve high-quality care and positive outcomes for patients. Method: For the research, we utilized a quantitative method of data collection, enabling us to identify the subjective viewpoints of the participants in the study, which contributed to our final findings. The research method employed was descriptive, allowing us to describe and interpret the key concepts within our study area, along with an analytical approach to dissect the primary data obtained through an anonymous online survey conducted via the web platform www.1ka.si. Results: The survey questionnaires were distributed among 450 healthcare professionals at the General Hospital Celje. In the research section, we formulated 4 research questions and 4 hypotheses. Based on the results obtained from the responses to the completed survey questionnaires, we confirmed all four hypotheses. Data analysis revealed a statistically significant correlation between the leader's involvement in nursing handovers/shift reports and their leadership role, confirming the first hypothesis. The majority of respondents (87.8%) reported that leaders are most frequently involved in nursing handovers/shift reports. The second hypothesis was also confirmed, as we found a positive influence of the leader's involvement in departmental work on employee satisfaction. The analysis showed a statistically significant correlation (Spearman's coefficient = 0.489, p-value < 0.05) between the statement "The leader is involved in the departmental work process" and employee satisfaction, which was positive and moderately strong. The third hypothesis was confirmed, indicating a positive impact of the leader's involvement in work processes on the quality of work performed in the department. Statistical analysis revealed a statistically significant correlation (Spearman's coefficient = 0.495, p-value < 0.05) between the statement "The leader is involved in the departmental work process" and the statement "How often do you feel encouraged by the leader to perform your work with quality and professionalism?", which was positive and moderately strong. The fourth hypothesis was also confirmed, demonstrating a relationship between better relationships between the leader and employees and better work performance in the department. Respondents agreed that good interpersonal relationships contribute to better quality healthcare. Wilcoxon test results showed a statistically significant higher average value (AS = 4.8; Me = 5) compared to the test value (4), confirming the importance of positive relationships for effective organizational functioning. In summary, the findings indicate that leaders play a significant role in healthcare teams, as their involvement in departmental work positively influences employee satisfaction and the quality of work performed. The research conducted at the General Hospital Celje revealed that employees are most satisfied with leaders who demonstrate empathy, motivation, and fairness. Furthermore, good relationships between the leader and employees are crucial for ensuring better quality healthcare. The importance of quality principles is emphasized, with a high priority given to providing quality patient care. Discussion: The role of a leader in healthcare is crucial for ensuring the quality of patient care and the effective functioning of healthcare organizations. An analysis of the results has shown that employees generally express high satisfaction with their leaders across various aspects of their leadership, such as empathy, motivation, and fairness in conflict resolution. Furthermore, it was found that the greater the leader's involvement in the department's work processes, the more frequently employees are encouraged for high-quality work. The summary of findings indicates that leaders play a significant role in the healthcare team, as their involvement in departmental work positively impacts employee satisfaction and the quality of work performed. A study conducted at the Celje General Hospital revealed that employees are most satisfied with leaders who demonstrate empathy, motivation, and fairness. Additionally, good relationships between leaders and employees are crucial for ensuring better quality healthcare. The importance of quality principles is emphasized, with a high priority given to the quality of patient care.
Ključne besede:	the role of the leader in the nursing team, quality in nursing, teamwork, leadership, management.

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