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Title:Vpliv sistema vodenja kakovosti ISO 9001:2015 na zavzetost zaposlenih v izbranem javnem zdravstvenem zavodu : diplomsko delo visokošolskega strokovnega študijskega programa prve bolonjske stopnje Management poslovnih sistemov
Authors:ID Lisjak, Nuša (Author)
ID Nemec, Tomislav (Mentor) More about this mentor... New window
Files:.pdf DIP_Lisjak_Nusa_2025.pdf (2,23 MB)
MD5: 1E81BB702F3E229C1DA6340A6DC35DC5
 
Language:Slovenian
Work type:Bachelor thesis/paper
Typology:2.11 - Undergraduate Thesis
Organization:UAMEU - Alma Mater Europaea University
Abstract:Diplomsko delo raziskuje vpliv sistema vodenja kakovosti ISO 9001:2015 na zavzetost zaposlenih v izbranem javnem zdravstvenem zavodu. Izhaja iz ugotovitve, da je zavzetost zaposlenih ključna za uspešnost organizacij, zlasti v zdravstvu, kjer zahtevni pogoji dela pogosto vodijo v nizko raven zavzetosti. V teoretičnem delu so predstavljene opredelitve, modeli, dejavniki in metode merjenja zavzetosti, primerjava zavzetosti s sorodnimi pojmi, vpliv zavzetosti zaposlenih na poslovne rezultate ter globalni in slovenski trendi zavzetosti. Obravnavani so kakovost, sistemi vodenja kakovosti, standard ISO 9001:2015 in kakovost v zdravstvu. Osrednje teoretično poglavje predstavi teoretične vidike vpliva sistema vodenja kakovosti ISO 9001:2015 na zavzetost zaposlenih. V empiričnem delu je bila v izbranem javnem zdravstvenem zavodu izvedena raziskava z metodo anketiranja zaposlenih in intervjuji s ključnimi vodilnimi v povezavi s kakovostjo v zavodu. Cilj je bil ugotoviti, kateri elementi sistema vodenja kakovosti ISO 9001:2015 pozitivno ali negativno vplivajo na zavzetost zaposlenih in ponuditi priporočila za spodbujanje zavzetosti v okviru sistema vodenja kakovosti v zavodu. Rezultati so pokazali, da standard prispeva k večji zavzetosti predvsem z jasnostjo nalog in vlog, sodelovanjem in strokovnim razvojem zaposlenih ter z občutki osebne odgovornosti in prispevka k skupnim rezultatom. A hkrati lahko dejavniki, povezani z birokratskimi zahtevami, znižujejo zavzetost zaposlenih. Delo se zaključi s praktičnimi predlogi za izboljšave in nadaljnje raziskave.
Keywords:zavzetost zaposlenih, ISO 9001:2015, sistem vodenja kakovosti, kakovost v zdravstvu, javni zdravstveni zavod
Place of publishing:Maribor
Place of performance:Maribor
Publisher:N. Lisjak
Year of publishing:2025
Year of performance:2025
Number of pages:57 str., [4] f. pril.
PID:20.500.12556/ReVIS-12104 New window
COBISS.SI-ID:247390723 New window
UDC:005.6:614.2(043.2)
Publication date in ReVIS:02.09.2025
Views:321
Downloads:5
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Secondary language

Language:English
Abstract:The thesis explores the impact of the ISO 9001:2015 quality management system on employee engagement in a selected public healthcare institution. It is based on the premise that employee engagement is crucial to organizational success, especially in the healthcare sector, where demanding work conditions often lead to low engagement levels. The theoretical part presents definitions, models, factors, and methods for measuring engagement; a comparison of engagement with related concepts; the impact of employee engagement on business outcomes; as well as global and Slovenian engagement trends. It also addresses quality, quality management systems, the ISO 9001:2015 standard, and quality in healthcare. The main theoretical chapter examines the theoretical framework of the ISO 9001:2015 quality management system and its impact on employee engagement. The empirical part of the thesis involved conducting a study in the selected public healthcare institution using employee surveys and interviews with key management personnel. The aim was to determine which elements of the quality management system have a positive or negative impact on employee engagement and to offer recommendations for promoting engagement within the framework of the quality management system. The results showed that the standard contributes to higher engagement primarily through task and role clarity, collaboration, professional development, and a sense of personal responsibility and contribution to shared outcomes. However, factors related to bureaucratic requirements can also reduce employee engagement. The thesis concludes with practical suggestions for improvements and directions for further research.
Keywords:employee engagement, ISO 9001:2015, quality management system, quality in healthcare, public healthcare institution


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