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Title:Pomen neverbalne komunikacije pri delu s kitajskimi gosti : analiza primera: Hit d.d.
Authors:ID Martinuč Ambroželj, Martina (Author)
ID Rek, Mateja (Mentor) More about this mentor... New window
Files:.pdf RAZ_Martinuc_Ambrozelj_Martina_i2013.pdf (974,58 KB)
MD5: 0D8491D988791E5C15DA6AF294F02976
 
Language:Slovenian
Work type:Master's thesis/paper
Typology:2.09 - Master's Thesis
Organization:FUDS - School of advanced social studies
Abstract:Globalna komunikacija omogoča izmenjavo informacij med posamezniki in skupinami iz celega sveta. Na medsebojno komunikacijo vplivajo kulturne značilnosti posameznega naroda, zato pogosto prihaja do nesporazumov in konfliktov. Ti nastajajo tako na verbalni kot tudi neverbalni ravni, posebno pozornost jim namenja poslovna medkulturna komunikacija. Magistrska naloga obravnava vpliv kulturnih dejavnikov na neverbalno medkulturno komunikacijo med pripadniki kitajske in slovenske kulture. Predpostavljamo, da prihaja do nesporazumov, ki izhajajo medkulturnih razlik in se pojavljajo na več ravneh komuniciranja. Hipotezo testiramo s pomočjo študije primera, ki izvedemo v znani slovenski igralnici na podlagi kvalitativne raziskave. V zaključku predstavimo rezultate raziskave, ki so podlaga konstruktivnim predlogom za izboljšavo komunikacije med omenjenima kulturama v storitvenem sektorju.
Keywords:komunikacija, medkulturno komuniciranje, neverbalno komuniciranje, študija primera, kitajska kultura, slovenska kultura
Place of publishing:Nova Gorica
Place of performance:Nova Gorica
Publisher:[M. Martinuč Ambroželj]
Year of publishing:2013
Year of performance:2013
Number of pages:58 str., [12] f. pril.
PID:20.500.12556/ReVIS-7920 New window
COBISS.SI-ID:1024548929 New window
UDC:316.772.2:331.1(043.2)
Publication date in ReVIS:27.07.2021
Views:2375
Downloads:100
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Secondary language

Language:English
Abstract:Global communication allows the exchange of information betwen individuals and groups from all over the world. Many misunderstandings and conflicts arise from cultural characteristics of each nation. These occur on both verbal and non verbal level, special attention is devoted by business intercultural communication. The Master thesis handles the influence of culture on non-verbal intercultural communication betwen Chinese and Slovene culture. We assume that the misunderstandings arise from intercultural differences and occur at multiple levels of communication. The hypothesis is tested through a case study of one the famous Slovenian casino on the basis of qualitative research. In conclusion, we present the results of research. The main contribution of this work is a constructive proposal to improve communication between the two cultures in the service sector.
Keywords:communication, intercultural communication, non-verbal communication, case study, Chinese culture, Slovene culture


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