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Title:Vpliv kakovosti bančnih storitev na zadovoljstvo in zvestobo uporabnikov generacije Y : magistrska naloga
Authors:ID Bogataj, Mateja (Author)
ID Šuster Erjavec, Hana (Mentor) More about this mentor... New window
Files:.pdf RAZ_Bogataj_Mateja_i2017.pdf (1,06 MB)
MD5: 95D4646204FD6669C8BE95BEBEA1D267
 
Language:Slovenian
Work type:Master's thesis/paper
Typology:2.09 - Master's Thesis
Organization:FKPV - Faculty of Commercial and Business Sciences
Keywords:bančne storitve, kakovost storitev, zadovoljstvo, merjenje, zvestoba, generacija Y, SERVQUAL, magistrsko delo
Place of publishing:Celje
Place of performance:Celje
Publisher:[M. Bogataj]
Year of publishing:2017
Year of performance:2017
Number of pages:108 f., 13 f. pril.
PID:20.500.12556/ReVIS-1856 New window
COBISS.SI-ID:513658940 New window
UDC:339.162.3-051:336.71(043.2)
Note:Mag. delo bolonjskega študijskega programa;
Publication date in ReVIS:14.09.2017
Views:3476
Downloads:192
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