| Title: | Vpliv kakovosti bančnih storitev na zadovoljstvo in zvestobo uporabnikov generacije Y |
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| Authors: | Bogataj, Mateja (Author)
Šuster Erjavec, Hana (Mentor) More about this co-author...  |
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| Language: | Slovenian |
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| Work type: | Master's thesis/paper |
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| Tipology: | 2.09 - Master's Thesis |
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| Organization: | FKPV - Faculty of Commercial and Business Sciences |
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| Keywords: | bančne storitve, kakovost storitev, zadovoljstvo, merjenje, zvestoba, generacija Y, SERVQUAL, magistrsko delo |
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| Year of publishing: | 2017 |
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| Publisher: | [M. Bogataj] |
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| Source: | Celje |
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| COBISS_ID: | 513658940 |
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| UDC: | 339.162.3-051:336.71(043.2) |
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| Note: | Mag. delo bolonjskega študijskega programa;
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| Views: | 3110 |
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| Downloads: | 182 |
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| Files: |  RAZ_Bogataj_Mateja_i2017.pdf (1,06 MB)
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| | | Metadata: |     |
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| | | | Average score: | (0 votes) |
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| Your score: | Voting is allowed only for logged in users. |
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