Title: | Vpliv kakovosti bančnih storitev na zadovoljstvo in zvestobo uporabnikov generacije Y |
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Authors: | Bogataj, Mateja (Author) Šuster Erjavec, Hana (Mentor) More about this co-author...  |
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Language: | Slovenian |
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Work type: | Master's thesis/paper |
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Tipology: | 2.09 - Master's Thesis |
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Organization: | FKPV - Faculty of Commercial and Business Sciences |
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Keywords: | bančne storitve, kakovost storitev, zadovoljstvo, merjenje, zvestoba, generacija Y, SERVQUAL, magistrsko delo |
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Year of publishing: | 2017 |
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Publisher: | [M. Bogataj] |
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Source: | Celje |
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COBISS_ID: | 513658940  |
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UDC: | 339.162.3-051:336.71(043.2) |
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Note: | Mag. delo bolonjskega študijskega programa;
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Views: | 2904 |
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Downloads: | 171 |
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Files: | RAZ_Bogataj_Mateja_i2017.pdf (1,06 MB)
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| Metadata: |  |
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